: Users with the following roles
can view why a transaction was declined:
- Merchant Manager
- Merchant Clerk
- Reporting Manager
- Virtual Terminal Manager
To view the update history of a card, complete the following steps:
Step 1. Click the Transaction Finder tab.
Step 2. Select the search period:
a. Click the Date & Time drop-down menu and either:
- Select Custom and use the calendar tool to choose your own search period.
Step 3. Select the terminals you want to include in your search:
a. In the Terminal section, click SELECT.
b. (Optional) To search for a specific terminal, enter the Terminal ID or the Terminal Name into the filter.
c. Select the terminals you want to include in your search.
b. Click SAVE SELECTION.
Step 4. (Optional) Complete the following fields:
- Minimum Amount
- Maximum Amount
- Invoice Number
- PO Number
- Last 4 Digits of Card #
- Clerk ID
- Transaction ID
Step 5. Click the Transaction Type drop-down menu and select the type of transactions to include in your search.
Step 6. Click SEARCH.
Step 7. Click on the Transaction ID of the transaction you want to view.
Step 8. Click the History tab, then click ACTION. The reason the transaction was declined shows next to the Response Text field.
Let us know if this answered your question. If not, please let us know why!
Tags: reporting, view transaction, openedge view, declined transactions, response text