{"id":83,"date":"2020-10-27T15:05:03","date_gmt":"2020-10-27T15:05:03","guid":{"rendered":"https:\/\/pages.globalpaymentsintegrated.com\/helpcenter2020\/1\/contact-us\/"},"modified":"2025-05-07T15:06:58","modified_gmt":"2025-05-07T15:06:58","slug":"contact-us","status":"publish","type":"post","link":"https:\/\/help.globalpaymentsintegrated.com\/1\/account-management\/payments-portal\/managing-users\/contact-us\/","title":{"rendered":"Contact us"},"content":{"rendered":"<p>If you have more questions, contact the relevant support team:<\/p>\n<ul>\n<li><a href=\"#Genius\">Semi-Integrated Support Team<\/a><\/li>\n<\/ul>\n<p>For help with setting up or using your Genius device.<\/p>\n<ul>\n<li><a href=\"#Technical\">Technical Support Team<\/a><\/li>\n<\/ul>\n<p>For help setting up non-Genius terminals or checking the status of your equipment order.<\/p>\n<ul>\n<li><a href=\"#TSYSChargeback\">TSYS Chargeback Team<\/a><\/li>\n<\/ul>\n<p>For help with retrieval requests or chargebacks if you use TSYS as your processor.<\/p>\n<ul>\n<li><a href=\"#FDChargeback\">First Data Chargeback Team<\/a><\/li>\n<\/ul>\n<p>For help with retrieval requests or chargebacks if you use First Data as your processor.<\/p>\n<ul>\n<li><a href=\"#NMI\">NMI Invoicing Solution<\/a><\/li>\n<\/ul>\n<p>For help with your invoicing solution.<\/p>\n<p>For help with sales and all other questions, contact our <a href=\"#Customer\">Customer Support Team<\/a>.<br \/>\n<a id=\"Genius\" class=\"anchor\"><\/a><\/p>\n<h3>Semi-Integrated Support Team<\/h3>\n<p><strong>Phone<\/strong>: (1) (888) 249-3220<br \/>\n<strong>Fax<\/strong>: (1) (857) 241-5429<br \/>\n<strong>Opening hours<\/strong>: 24 hours a day, seven days a week<br \/>\n<a id=\"Technical\" class=\"anchor\"><\/a><\/p>\n<h3>Technical Support Team<\/h3>\n<p><strong>Phone<\/strong>: (1) (800) 941-6557<br \/>\n<strong>Fax<\/strong>: (1) (857) 241-5429<br \/>\n<strong>Opening hours<\/strong>: 24 hours a day, seven days a week<br \/>\n<a id=\"TSYSChargeback\" class=\"anchor\"><\/a><\/p>\n<h3>TSYS Chargeback Team<\/h3>\n<p><strong>Phone<\/strong>: (1) (866) 637-5467<br \/>\n<strong>Fax<\/strong>: (1) (706) 644-5210<br \/>\n<strong>Opening hours<\/strong>: 08:00 \u2013 17:00 EST, Monday to Friday<br \/>\n<a id=\"FDChargeback\" class=\"anchor\"><\/a><\/p>\n<h3>First Data Chargeback Team<\/h3>\n<p><strong>Phone<\/strong>: (1) (800) 672-5007<br \/>\n<strong>Fax<\/strong>: (1) (402) 933-1525<br \/>\n<strong>Opening hours<\/strong>: 09:00 \u2013 21:00 EST, Monday to Friday<br \/>\n<a id=\"NMI\" class=\"anchor\"><\/a><\/p>\n<h3>NMI Invoicing Solution<\/h3>\n<p><strong>Phone<\/strong>: (1) (800) 617-4850<br \/>\n<strong>Email<\/strong>: support@nmi.com<br \/>\n<strong>Opening hours<\/strong>: 09:00 \u2013 19:00 EST, Monday to Friday<br \/>\n<a id=\"Customer\" class=\"anchor\"><\/a><\/p>\n<h3>Customer Support Team<\/h3>\n<p><strong>Phone<\/strong>: (1) (800) 941-6557<br \/>\n<strong>Fax<\/strong>: (1) (857) 241-5429<br \/>\n<strong>Email<\/strong>: csprocessing@cayan.com<br \/>\n<strong>Opening hours<\/strong>: 24 hours a day, seven days a week<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you have more questions, contact the relevant support team: Semi-Integrated Support Team For help with setting up or using your Genius device. Technical Support Team For help setting up non-Genius terminals or checking the status of your equipment order. TSYS Chargeback Team For help with retrieval requests or chargebacks if you use TSYS as [&hellip;]<\/p>\n <div style=\"margin-bottom:20px;\" class=\"page-blu\"><a class=\"moretag\" href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/account-management\/payments-portal\/managing-users\/contact-us\/\">Read More <\/a><\/div>","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[223,224,58,225,99,106,161,184,206,207,27,213,28,219,220,37,221,222,2,3],"tags":[230,231,232,233,234,235],"_links":{"self":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/83"}],"collection":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/comments?post=83"}],"version-history":[{"count":1,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/83\/revisions"}],"predecessor-version":[{"id":2976,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/83\/revisions\/2976"}],"wp:attachment":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/media?parent=83"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/categories?post=83"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/tags?post=83"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}