{"id":51,"date":"2019-07-31T09:31:22","date_gmt":"2019-07-31T09:31:22","guid":{"rendered":"https:\/\/pages.globalpaymentsintegrated.com\/helpcenter2020\/1\/what-can-a-retail-merchant-do-to-avoid-chargebacks\/"},"modified":"2021-07-01T05:46:18","modified_gmt":"2021-07-01T05:46:18","slug":"what-can-a-retail-merchant-do-to-avoid-chargebacks","status":"publish","type":"post","link":"https:\/\/help.globalpaymentsintegrated.com\/1\/getting-started\/what-can-a-retail-merchant-do-to-avoid-chargebacks\/","title":{"rendered":"What additional evidence can a retail merchant provide to defend against chargebacks?"},"content":{"rendered":"<p>In addition to the actions described in <a href=\"what-is-a-chargeback\/\" target=\"blank\" rel=\"noopener noreferrer\">What is a chargeback?<\/a>, you can also provide the following evidence:<\/p>\n<ul>\n<li>A receipt signed by the cardholder<\/li>\n<li>Documentation stating that the issuing bank authorized the transaction because of a <a href=\"what-is-a-fallback-transaction\" target=\"blank\" rel=\"noopener noreferrer\">technical fallback<\/a>.<\/li>\n<\/ul>\n<h3>What can I do to help prevent chargebacks?<\/h3>\n<p>In addition to the best practices described in <a href=\"how-can-i-avoid-chargebacks\/\" target=\"blank\" rel=\"noopener noreferrer\">How can I avoid chargebacks?<\/a>, we recommend you follow these best practices:<br \/>\n<span><br \/>\nDo:<\/span><\/p>\n<ul>\n<li>Make sure the cardholder is present at the time of the transaction<\/li>\n<li>Make sure your POS is in working condition<\/li>\n<li>Void any transaction errors before you close your batch<\/li>\n<li>If the cardholder is unable to swipe or insert their card, get an imprinted receipt and make sure that it is legible and the customer signs it<\/li>\n<li>You must verify that the information on the receipt matches their payment card<\/li>\n<li>Get a signature for transactions when the cardholder enters their PIN<\/li>\n<li>When running multiple swiped transactions for the same cardholder, get a signature on each individual receipt<\/li>\n<\/ul>\n<p>Don&#8217;t:<\/p>\n<ul>\n<li>Attempt to run multiple transactions if the first transaction is declined<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>In addition to the actions described in What is a chargeback?, you can also provide the following evidence: A receipt signed by the cardholder Documentation stating that the issuing bank authorized the transaction because of a technical fallback. What can I do to help prevent chargebacks? In addition to the best practices described in How [&hellip;]<\/p>\n <div style=\"margin-bottom:20px;\" class=\"page-blu\"><a class=\"moretag\" href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/getting-started\/what-can-a-retail-merchant-do-to-avoid-chargebacks\/\">Read More <\/a><\/div>","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[57,58,6],"tags":[86,60,68,61,82,90,91],"_links":{"self":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/51"}],"collection":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/comments?post=51"}],"version-history":[{"count":2,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/51\/revisions"}],"predecessor-version":[{"id":640,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/51\/revisions\/640"}],"wp:attachment":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/media?parent=51"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/categories?post=51"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/tags?post=51"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}