{"id":495,"date":"2020-11-13T11:43:49","date_gmt":"2020-11-13T11:43:49","guid":{"rendered":"https:\/\/pages.globalpaymentsintegrated.com\/helpcenter2020\/1\/why-is-my-pos-prompting-me-to-call-the-cardholders-issuing-bank\/"},"modified":"2021-07-01T06:07:20","modified_gmt":"2021-07-01T06:07:20","slug":"why-is-my-pos-prompting-me-to-call-the-cardholders-issuing-bank","status":"publish","type":"post","link":"https:\/\/help.globalpaymentsintegrated.com\/1\/getting-started\/terminology-and-transactions\/running-transactions\/why-is-my-pos-prompting-me-to-call-the-cardholders-issuing-bank\/","title":{"rendered":"Why is my POS prompting me to call the cardholder&#8217;s issuing bank?"},"content":{"rendered":"<p>If a cardholder receives a &#8220;soft decline&#8221; when paying for goods or services, your POS prompts you to call the cardholder&#8217;s issuing bank. The issuing bank will ask you for information about the transaction and then do one of the following:<\/p>\n<ul>\n<li>Decline the transaction<\/li>\n<li>Approve the transaction and give you an authorization code to run a force sale<\/li>\n<\/ul>\n<h3>How do I run a force sale?<\/h3>\n<p>When you receive an authorization code, use the POS to run a force sale. To run a force sale, you or your cardholder must provide the card&#8217;s PAN and expiration date by doing one of the following:<\/p>\n<ul>\n<li>Swipe the card on the magnetic stripe reader<\/li>\n<li>Tap the card on the contactless reader<\/li>\n<li>Key the card details using the keypad<\/li>\n<li>Insert the card into the card slot<\/li>\n<\/ul>\n<div class=\"notice\"><strong>Note: <\/strong>You can&#8217;t provide the cardholder with cashback or tip prompts when running a force sale.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>If a cardholder receives a &#8220;soft decline&#8221; when paying for goods or services, your POS prompts you to call the cardholder&#8217;s issuing bank. The issuing bank will ask you for information about the transaction and then do one of the following: Decline the transaction Approve the transaction and give you an authorization code to run [&hellip;]<\/p>\n <div style=\"margin-bottom:20px;\" class=\"page-blu\"><a class=\"moretag\" href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/getting-started\/terminology-and-transactions\/running-transactions\/why-is-my-pos-prompting-me-to-call-the-cardholders-issuing-bank\/\">Read More <\/a><\/div>","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[99],"tags":[751,752,389,753,441,754],"_links":{"self":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/495"}],"collection":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/comments?post=495"}],"version-history":[{"count":1,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/495\/revisions"}],"predecessor-version":[{"id":525,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/495\/revisions\/525"}],"wp:attachment":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/media?parent=495"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/categories?post=495"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/tags?post=495"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}