{"id":429,"date":"2021-02-11T16:05:09","date_gmt":"2021-02-11T16:05:09","guid":{"rendered":"https:\/\/pages.globalpaymentsintegrated.com\/helpcenter2020\/1\/how-do-i-set-up-my-genius-m400\/"},"modified":"2025-05-28T14:11:36","modified_gmt":"2025-05-28T14:11:36","slug":"how-do-i-set-up-my-m400","status":"publish","type":"post","link":"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/semi-integrated\/m400\/how-do-i-set-up-my-m400\/","title":{"rendered":"How do I set up my M400?"},"content":{"rendered":"<p>To set up your Semi-Integrated M400, complete the following steps:<\/p>\n<ol>\n<li style=\"list-style-type: none\">\n<ol>\n<li><a href=\"#attachutility\">Attach the utility cable<\/a><\/li>\n<li><a href=\"#attachpower\">Attach the power adapter<\/a><\/li>\n<li><a href=\"#connect\">Connect your device to your network<\/a><\/li>\n<li><a href=\"#check\">Check your connection<\/a><\/li>\n<li><a href=\"#configure\">Configure your POS<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h3 id=\"attachutility\">Attach the utility cable<\/h3>\n<ol>\n<li>Turn your Semi-Integrated M400 upside down and place it on a flat, stable surface.<\/li>\n<li>Remove the rear cover by sliding it up and lifting it off.\n<div class=\"support-image\"><img loading=\"lazy\" decoding=\"async\" class=\"fr-dib aligncenter\" style=\"width: truepx\" src=\"https:\/\/pages.globalpaymentsintegrated.com\/helpcenter2020\/1\/wp-content\/uploads\/sites\/4\/2021\/05\/Genius-M400_Remove_Back_Cover.png\" alt=\"Removing the rear cover of your Genius M400.\" width=\"542\" height=\"394\" \/><\/div>\n<\/li>\n<li>Attach the utility cable to your Semi-Integrated M400 by inserting the USB-C connector into the USB-C port.<\/li>\n<li>Insert the USB-C cable into the back of your device. Make sure that the cable is in the groove above the USB-C port.<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1805 aligncenter\" src=\"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-content\/uploads\/sites\/4\/2021\/02\/USB-C-port.png\" alt=\"\" width=\"492\" height=\"407\" \/><\/li>\n<li>Slide the rear cover onto your device until it clicks.\n<div class=\"support-image\"><img loading=\"lazy\" decoding=\"async\" class=\"fr-dib aligncenter\" style=\"width: truepx\" src=\"https:\/\/pages.globalpaymentsintegrated.com\/helpcenter2020\/1\/wp-content\/uploads\/sites\/4\/2021\/05\/Genius-M400_Reattaching-Rear-Cover.png\" alt=\"Attaching the rear cover to your Genius M400.\" width=\"480\" height=\"403\" \/><\/div>\n<\/li>\n<\/ol>\n<h3 id=\"attachpower\">Attach the power adapter<\/h3>\n<ol>\n<li style=\"list-style-type: none\">\n<ol>\n<li>Insert the 12V DC power adapter into the 12V DC port on the utility cable.<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1799 aligncenter\" src=\"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-content\/uploads\/sites\/4\/2021\/02\/12V-DC-Port.png\" alt=\"12V-DC Port on utility cable of M400 device\" width=\"489\" height=\"235\" \/><\/li>\n<li>Plug the 12V DC power adapter into a power supply. Your device will turn on.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h3 id=\"connect\">Connect your device to your network<\/h3>\n<p><span style=\"font-weight: 400\">You can connect your M400 to your network using the following connection types:<\/span><\/p>\n<ol>\n<li style=\"list-style-type: none\">\n<ol>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Ethernet<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Wi-Fi<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<div class=\"notice\"><strong>Note:<\/strong><span style=\"font-weight: 400\"> Your device is configured to receive a dynamic IP address by default. If you need to configure a static IP address, go to <\/span><a href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/genius\/m400\/how-do-i-configure-a-static-ip-address-on-my-genius-m400\/\"><span style=\"font-weight: 400\">How do I configure a static IP address on my M400?<\/span><\/a><\/div>\n<h4>Ethernet<\/h4>\n<ol>\n<li style=\"list-style-type: none\">\n<ol>\n<li>Insert one end of the Ethernet cable into an available port on your router or switch.\n<div class=\"support-image\">\u00a0\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1804 aligncenter\" src=\"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-content\/uploads\/sites\/4\/2021\/02\/Switch.png\" alt=\"\" width=\"480\" height=\"315\" \/><\/div>\n<\/li>\n<li>Insert the other end of the Ethernet cable into an <strong>ETHER<\/strong> port on the utility cable.<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1802 aligncenter\" src=\"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-content\/uploads\/sites\/4\/2021\/02\/Ethernet-Cable-New.png\" alt=\"Inserting ethernet cable into network switch\" width=\"501\" height=\"241\" \/><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h4>WiFi<\/h4>\n<div class=\"notice\"><strong>Note:<\/strong><span style=\"font-weight: 400\"> If your Genius V400m prompts you to \u201cPower interface?\u201d, tap <\/span><b>Yes.<\/b><\/div>\n<h5>Find your network<\/h5>\n<div class=\"notice notice-danger\"><strong>Important: <\/strong>If you aren\u2019t using our Meet in the Cloud solution, connect your M400 to the same network as your POS.<\/div>\n<ol>\n<li>Use the keypad to press <strong>1, 5,<\/strong> and <strong>9<\/strong> at the same time.<\/li>\n<li>Tap <strong><strong>Com Control.<\/strong><\/strong>\n<div class=\"support-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-1825\" src=\"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-content\/uploads\/sites\/4\/2021\/02\/m400-Com-Control-highlighted.png\" alt=\"M400 MAC with Com Control highlighted\" width=\"649\" height=\"365\" \/><\/div>\n<\/li>\n<li>Tap <strong>WiFi.<\/strong><\/li>\n<li>Tap <strong>Configuration,<\/strong> and then use the keypad to enter the password. The default password is <strong>200331.<\/strong><\/li>\n<li>Tap <strong>OK.<\/strong><\/li>\n<li>Tap <strong>WiFi Scan.<\/strong><\/li>\n<\/ol>\n<h5>Connect to your network<\/h5>\n<ol>\n<li>From the list of networks, tap the network you want to connect to.<\/li>\n<li>Tap <strong>Add.<\/strong><\/li>\n<li>Select the type of authentication that your network uses. If you don\u2019t know the type of authentication your network uses, contact your network administrator.<\/li>\n<li>Use the on-screen keyboard to enter your network details. The details you need to enter depend on if you chose pre-shared key (PSK) authentication or extensible authentication protocol (EAP) authentication.<br \/>\na. For PSK authentication, in the Pre-Shared-Key (PSK) field, enter the authentication password.<br \/>\nb. For EAP authentication, enter the following:<br \/>\ni. Identity<br \/>\nii. Password<\/p>\n<div class=\"notice\"><strong>Note:<\/strong> For information about how to enter a special character, go to <a href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/genius\/e285\/how-do-i-enter-a-special-character-on-my-genius-e285\/\">How do I enter a special character on my Genius device?<\/a><\/div>\n<\/li>\n<li>Tap <strong>OK.<\/strong><\/li>\n<li>Tap <strong>Save,<\/strong> and then tap <strong>OK.<\/strong><\/li>\n<li>Tap <strong>Yes.<\/strong><\/li>\n<li>Tap <strong>OK.<\/strong><\/li>\n<\/ol>\n<h5>Apply your settings and return to the home screen<\/h5>\n<ol>\n<li>Tap <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1718\" src=\"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-content\/uploads\/sites\/4\/2022\/11\/2.png\" alt=\"\" width=\"23\" height=\"30\" \/>.<\/li>\n<li><strong><span style=\"font-weight: 400\">Tap <\/span><b>Exit,<\/b><span style=\"font-weight: 400\"> and then tap <\/span><b>Yes.<\/b><\/strong><\/li>\n<li><span style=\"font-weight: 400\">Tap <\/span><b>Genius.<\/b><\/li>\n<\/ol>\n<h3 id=\"check\">Check your connection<\/h3>\n<ol>\n<li>Use the keypad to press <strong>1, 5,<\/strong> and <strong>9<\/strong> at the same time.<\/li>\n<li>Tap <strong>Com Control.<\/strong><\/li>\n<li>Tap <strong>LAN<\/strong> or <strong>WiFi.<\/strong><\/li>\n<li>Tap <strong>Status.<\/strong><\/li>\n<li>Confirm that the Status field shows \u201cUp.\u201d<br \/>\n\u2013 If the Status field shows \u201cDown,\u201d contact our <a href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/genius\/countertop\/contact-us\/#Genius\">Genius Support Team. <\/a><\/li>\n<\/ol>\n<h3 id=\"configure\">Configure your POS<\/h3>\n<p>To configure your POS, you need the following:<\/p>\n<ul>\n<li>Your <a href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/genius\/i-cant-find-my-merchantware-credentials-what-do-i-do\/\">Merchantware credentials<\/a>, including your:<\/li>\n<\/ul>\n<p>&#8211; Merchantware name<\/p>\n<p>&#8211; Site ID<\/p>\n<p>&#8211; Key<\/p>\n<ul>\n<li>The <a href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/genius\/m400\/how-can-i-find-out-the-ip-address-of-my-genius-m400\/\">IP address or host name<\/a> of your Genius M400<\/li>\n<\/ul>\n<div class=\"notice\"><strong>Next steps<\/strong>:<a href=\"how-do-i-check-my-genius-m400-is-ready-to-use\" target=\"_blank\" rel=\"noopener noreferrer\"> Check your Genius M400 is ready to use.<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>To set up your Semi-Integrated M400, complete the following steps: Attach the utility cable Attach the power adapter Connect your device to your network Check your connection Configure your POS Attach the utility cable Turn your Semi-Integrated M400 upside down and place it on a flat, stable surface. Remove the rear cover by sliding it [&hellip;]<\/p>\n <div style=\"margin-bottom:20px;\" class=\"page-blu\"><a class=\"moretag\" href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/semi-integrated\/m400\/how-do-i-set-up-my-m400\/\">Read More <\/a><\/div>","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[205,5],"tags":[543,596,654,484,546,547],"_links":{"self":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/429"}],"collection":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/comments?post=429"}],"version-history":[{"count":25,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/429\/revisions"}],"predecessor-version":[{"id":3200,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/429\/revisions\/3200"}],"wp:attachment":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/media?parent=429"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/categories?post=429"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/tags?post=429"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}