{"id":395,"date":"2021-02-09T17:42:23","date_gmt":"2021-02-09T17:42:23","guid":{"rendered":"https:\/\/pages.globalpaymentsintegrated.com\/helpcenter2020\/1\/my-genius-e285-isnt-running-transactions-what-do-i-do\/"},"modified":"2025-05-28T13:53:17","modified_gmt":"2025-05-28T13:53:17","slug":"my-e285-isnt-running-transactions-what-do-i-do","status":"publish","type":"post","link":"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/semi-integrated\/e285\/my-e285-isnt-running-transactions-what-do-i-do\/","title":{"rendered":"My e285 isn&#8217;t running transactions, what do I do?"},"content":{"rendered":"<div class=\"notice notice-info\"><strong>Note:<\/strong> To help prevent issues with your Semi-Integrated e285, we recommend that you do the following:<\/p>\n<ul>\n<li>Charge your Semi-Integrated e285 when you aren&#8217;t using it.<\/li>\n<li>Keep your Semi-Integrated e285 within range of the router.<\/li>\n<li>Connect your Semi-Integrated e285 only to secure networks.<\/li>\n<\/ul>\n<\/div>\n<p>If your Semi-Integrated e285 isn\u2019t running transactions, complete the following steps:<\/p>\n<div class=\"support-image\"><img decoding=\"async\" class=\"fr-dib\" title=\"My Genius e285 isnt running transactions\" src=\"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-content\/uploads\/sites\/4\/2021\/11\/e285-running-transactions.png\" alt=\"Flowchart with steps to fix a Genius device if it isnt running transactions.\" \/><\/div>\n<div class=\"notice notice-info\"><strong>Note:<\/strong><\/p>\n<ul>\n<li>For more information about how to run a gateway connection test, see <a href=\"how-do-i-check-my-genius-e285-is-ready-to-use\" target=\"_blank\" rel=\"noopener noreferrer\">How do I check my e285 is ready to use?<\/a>.<\/li>\n<li>For more information about how to connect to your network, see <a href=\"how-do-i-connect-my-genius-e285-to-my-network\" target=\"_blank\" rel=\"noopener noreferrer\">How do I connect my Semi-Integrated e285 to my network?<\/a>.<\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Note: To help prevent issues with your Semi-Integrated e285, we recommend that you do the following: Charge your Semi-Integrated e285 when you aren&#8217;t using it. Keep your Semi-Integrated e285 within range of the router. Connect your Semi-Integrated e285 only to secure networks. If your Semi-Integrated e285 isn\u2019t running transactions, complete the following steps: Note: For [&hellip;]<\/p>\n <div style=\"margin-bottom:20px;\" class=\"page-blu\"><a class=\"moretag\" href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/semi-integrated\/e285\/my-e285-isnt-running-transactions-what-do-i-do\/\">Read More <\/a><\/div>","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[204,5],"tags":[502,635,154,642,525,508,609],"_links":{"self":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/395"}],"collection":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/comments?post=395"}],"version-history":[{"count":6,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/395\/revisions"}],"predecessor-version":[{"id":3183,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/395\/revisions\/3183"}],"wp:attachment":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/media?parent=395"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/categories?post=395"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/tags?post=395"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}