<\/p>\n\n\n
Note:<\/b> Make sure the Semi-Integrated e285 is close to your router.<\/p>\n
There are two versions of the Semi-Integrated e285:<\/p>\n
To check which version of the Semi-Integrated e285 you have, complete the following steps:<\/p>\n
If you currently use a 5GHz network and want to set up a 2.4GHz network, contact your network administrator.<\/p>\n
If your Semi-Integrated e285 isn’t connecting to the internet, complete the following steps:<\/p>\n
Step 1<\/strong>. Run a gateway connection test by completing the following steps: Step 2<\/strong>. Check your Semi-Integrated e285 is connected to your router and that you have a live internet connection. Step 3<\/strong>. Confirm all necessary ports and hosts are open and available by completing the following steps: Step 4<\/strong>. Restart your Semi-Integrated e285 by completing the following steps: Step 5<\/strong>. Check that your Semi-Integrated e285 has an IP address by completing the following steps: Step 6<\/strong>. If you have tried steps 1 to 5 and your Semi-Integrated e285 still isn’t functioning correctly, contact our Support Team<\/a>.<\/p>\n If you have issues with your Semi-Integrated e285’s hardware, see one of the following pages:<\/p>\n My Semi-Integrated e285 can\u2019t find my network Note: Make sure the Semi-Integrated e285 is close to your router. There are two versions of the Semi-Integrated e285: The e285-BTWifi can connect to only 2.4GHz networks. The e285-BTWFHDB can connect to 2.4GHZ and 5GHz networks. To check which version of the Semi-Integrated e285 you have, complete the […]<\/p>\n
a. From the home screen, use the keypad to press 000<\/strong>.
b. Use the keypad to type the password and then tap OK<\/strong>. The default password is 9416557<\/strong>.
c. Tap Options<\/strong> and then tap Network<\/strong>.
d. Tap Options<\/strong> and then tap Connection Test<\/strong>.
e. Confirm all tests have passed.
– If all the tests have passed and your Genius e285 is still not functioning correctly, contact our\u00a0Support Team<\/a>.
– If your Semi-Integrated e285 is connected to the internet but your Semi-Integrated e285 is still not functioning correctly, continue to step 2.<\/p>\n
– If your Semi-Integrated e285 is connected to the internet but your Semi-Integrated e285 is still not functioning correctly, continue to step 3.<\/p>\n
a. Check with your system administrator that the following ports are open:
i. 443: SSL
ii. 8443: HTTPS
iii. 8080: HTTP
b. Check with your system administrator that the following hosts are available:
i. genius.merchantware.net
ii. transport.merchantware.net
iii. logupload.merchantware.net
iv. ps1.merchantware.net
– If any of the ports are not open, ask your system administrator to open the necessary port.
– If any of the hosts are not available, ask your system administrator to add the necessary host address to your hosts file.
– If the ports and hosts are open and available, continue to step 4.<\/p>\n
a. Press and hold the Cancel<\/strong> button for 10 seconds.
b. Press and hold the Enter<\/strong> button for four seconds.
– If your Genius e285 still does not connect to the network, continue to step 5.<\/p>\n
a. From the home screen, use the keypad to press 000<\/strong>.
b. Use the keypad to type the password and then tap OK<\/strong>. The default password is 9416557<\/strong>.
c. Check that there is an IP address in IP address<\/strong>.
– If there is no IP address in IP address<\/strong>, you can set a static IP address<\/a>.
– If there is an IP address in IP address<\/strong> but your Semi-Integrated e285 is still not functioning correctly, continue to step 6.<\/p>\nMy Semi-Integrated e285’s hardware isn’t working correctly<\/h3>\n
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