{"id":385,"date":"2021-02-09T17:39:26","date_gmt":"2021-02-09T17:39:26","guid":{"rendered":"https:\/\/pages.globalpaymentsintegrated.com\/helpcenter2020\/1\/my-genius-e285-isnt-reading-chip-cards-what-do-i-do\/"},"modified":"2025-05-28T13:40:23","modified_gmt":"2025-05-28T13:40:23","slug":"my-e285-isnt-reading-chip-cards-what-do-i-do","status":"publish","type":"post","link":"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/semi-integrated\/e285\/my-e285-isnt-reading-chip-cards-what-do-i-do\/","title":{"rendered":"My e285 device isn&#8217;t reading chip cards, what do I do?"},"content":{"rendered":"<p>Your Semi-Integrated e285 accepts EMV cards. If your Semi-Integrated e285 is not reading a chip card, check that the card is fully inserted into the card slot.<\/p>\n<div class=\"support-image\">\n<p><img decoding=\"async\" class=\"fr-dib\" style=\"width: 60%\" src=\"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-content\/uploads\/sites\/4\/2021\/10\/e285-card-slot.jpg\" alt=\"The Genius device with a call out that highlights the chip card slot.\" \/><\/p>\n<\/div>\n<p>If the card is fully inserted, but still is not being read, complete the following steps:<\/p>\n<ol>\n<li>Remove the card from your Semi-Integrated e285.<\/li>\n<li>Contact your POS provider to confirm that the integration between your POS and your Semi-Integrated e285 is up to date.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Your Semi-Integrated e285 accepts EMV cards. If your Semi-Integrated e285 is not reading a chip card, check that the card is fully inserted into the card slot. If the card is fully inserted, but still is not being read, complete the following steps: Remove the card from your Semi-Integrated e285. Contact your POS provider to [&hellip;]<\/p>\n <div style=\"margin-bottom:20px;\" class=\"page-blu\"><a class=\"moretag\" href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/semi-integrated\/e285\/my-e285-isnt-reading-chip-cards-what-do-i-do\/\">Read More <\/a><\/div>","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[204,5],"tags":[521,527,101,597,635,103,494,508,509],"_links":{"self":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/385"}],"collection":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/comments?post=385"}],"version-history":[{"count":5,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/385\/revisions"}],"predecessor-version":[{"id":3171,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/385\/revisions\/3171"}],"wp:attachment":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/media?parent=385"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/categories?post=385"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/tags?post=385"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}