{"id":372,"date":"2020-03-26T15:06:28","date_gmt":"2020-03-26T15:06:28","guid":{"rendered":"https:\/\/pages.globalpaymentsintegrated.com\/helpcenter2020\/1\/how-do-i-set-up-my-genius-device-3\/"},"modified":"2025-05-28T14:26:25","modified_gmt":"2025-05-28T14:26:25","slug":"how-do-i-set-up-my-device-3","status":"publish","type":"post","link":"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/semi-integrated\/p400\/how-do-i-set-up-my-device-3\/","title":{"rendered":"How do I set up my P400?"},"content":{"rendered":"<p>To set up your Semi-Integrated P400, complete the following steps:<\/p>\n<ul>\n<li><a href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/genius\/how-do-i-set-up-my-genius-device-3\/#step1\">Attach the utility cable<\/a><\/li>\n<li><a href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/genius\/how-do-i-set-up-my-genius-device-3\/#step2\">Attach the power adapter<\/a><\/li>\n<li><a href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/genius\/how-do-i-set-up-my-genius-device-3\/#step3\">Connect to your network<\/a><\/li>\n<li><a href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/genius\/how-do-i-set-up-my-genius-device-3\/#step4\">Check your connection<\/a><\/li>\n<li><a href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/genius\/how-do-i-set-up-my-genius-device-3\/#step5\">Configure your POS<\/a><\/li>\n<\/ul>\n<h2 id=\"step1\">Step 1: Attach the utility cable<\/h2>\n<p>1. Turn your Semi-Integrated P400 upside down and place it on a flat, stable surface.<\/p>\n<p>2. Remove the rear cover by sliding it up and lifting it off.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"fr-dib alignnone\" style=\"width: truepx\" src=\"https:\/\/pages.globalpaymentsintegrated.com\/helpcenter2020\/1\/wp-content\/uploads\/sites\/4\/2021\/05\/Genius-P400-Remove-Rear-Cover.png\" alt=\"Removing the rear cover of the Genius device.\" width=\"316\" height=\"220\" \/><\/p>\n<p>3. Attach the utility cable to your device. Push the connector straight down so that you don\u2019t bend the pins.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"fr-dib alignnone\" style=\"width: truepx\" src=\"https:\/\/pages.globalpaymentsintegrated.com\/helpcenter2020\/1\/wp-content\/uploads\/sites\/4\/2021\/05\/Genius-P400_Attaching-the-utility-cable.png\" alt=\"Attaching the utility cable to the Genius device.\" width=\"326\" height=\"243\" \/><\/p>\n<p>4. Slide the rear cover back onto your device until it clicks.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"fr-dib alignnone\" style=\"width: truepx\" src=\"https:\/\/pages.globalpaymentsintegrated.com\/helpcenter2020\/1\/wp-content\/uploads\/sites\/4\/2021\/05\/Genius-P400_Replace-Rear-Cover.png\" alt=\"Replacing the rear cover to the Genius device.\" width=\"317\" height=\"249\" \/><\/p>\n<h2 id=\"step2\">Step 2: Attach the power adapter<\/h2>\n<div class=\"notice notice-danger\"><strong>Important<\/strong>: Do not attach a Power over Ethernet (POE) cable to your P400. Attaching a POE cable to your P400 can damage the connection ports.<\/div>\n<p>1. Insert the 12V DC power adapter into the power port on the utility cable.<\/p>\n<p>2. Plug the 12V DC power adapter into a power socket. Your device will turn on.<\/p>\n<p><img decoding=\"async\" class=\"fr-dib alignnone\" style=\"width: truepx\" src=\"https:\/\/pages.globalpaymentsintegrated.com\/helpcenter2020\/1\/wp-content\/uploads\/sites\/4\/2021\/05\/Genius-P400_Utility-Cable-With-Eth-and-Power.png\" alt=\"The utility cable with a call out for the 12V power adapter.\" \/><\/p>\n<h2 id=\"step3\">Step 3: Connect your device to your network<\/h2>\n<p><span style=\"font-weight: 400\">You can connect your P400 to your network using the following connection types:<\/span><\/p>\n<ul>\n<li><a href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/genius\/how-do-i-set-up-my-genius-device-3\/#Ethernet\">Ethernet<\/a><\/li>\n<li><a href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/genius\/how-do-i-set-up-my-genius-device-3\/#Wi-Fi\">Wi-Fi<\/a><\/li>\n<li><a href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/genius\/how-do-i-set-up-my-genius-device-3\/#USB\">USB<\/a><\/li>\n<\/ul>\n<div class=\"notice\"><strong>Note:<\/strong><\/p>\n<ul>\n<li>Your device is configured to receive a dynamic IP address by default. If you need to configure a static IP address, go to <a href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/genius\/p400\/how-do-i-configure-a-static-ip-address-on-my-genius-p400\/\" target=\"_blank\" rel=\"noopener noreferrer\"><u>How do I configure a static IP address on my Semi-Integrated P400?<\/u><\/a><\/li>\n<li>If you see \u201cPower Interface?\u201d on-screen, tap <strong>Yes<\/strong>.<\/li>\n<\/ul>\n<\/div>\n<h3 id=\"Ethernet\">Ethernet<\/h3>\n<p>1. Insert one end of the Ethernet cable into an available port on your router or switch.<\/p>\n<p><img decoding=\"async\" class=\"fr-dib alignnone\" style=\"width: truepx\" src=\"https:\/\/pages.globalpaymentsintegrated.com\/helpcenter2020\/1\/wp-content\/uploads\/sites\/4\/2021\/05\/Genius-P400_Router-Switch.png\" alt=\"The network cable connecting to router or switch.\" \/><br \/>\n2. Insert the other end of the Ethernet cable into the Ether port on the utility cable.<\/p>\n<p><img decoding=\"async\" class=\"fr-dib alignnone\" style=\"width: truepx\" src=\"https:\/\/pages.globalpaymentsintegrated.com\/helpcenter2020\/1\/wp-content\/uploads\/sites\/4\/2021\/05\/Genius-P400_Utility-Cable-With-Eth.png\" alt=\"The utility cable with a call out for the network cable.\" \/><\/p>\n<h3 id=\"Wi-Fi\">Wi-Fi<\/h3>\n<div class=\"notice notice-danger\"><strong>Important<\/strong>: If you are not using our Meet in the Cloud solution, connect your P400 to the same network as your POS.<\/div>\n<h4>Find your network<\/h4>\n<p>1. Use the keypad to press\u00a0<strong>1<\/strong>,\u00a0<strong>5<\/strong>, and\u00a0<strong>9<\/strong> at the same time.<\/p>\n<p>2. Tap\u00a0<strong>Com Control<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1498 size-full alignnone\" src=\"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-content\/uploads\/sites\/4\/2022\/09\/Com-Control-highlight.png\" alt=\"Select Com Control\" width=\"225\" height=\"300\" \/><\/p>\n<p>3. Tap\u00a0<strong>WiFi<\/strong>.<\/p>\n<p>4. <span style=\"font-weight: 400\">Tap <\/span><b>Configuration<\/b><span style=\"font-weight: 400\">, and then use the keypad to enter the password. The default password is <\/span><b>200331<\/b><span style=\"font-weight: 400\">.<\/span><\/p>\n<p>5. Tap\u00a0<strong>OK<\/strong>.<\/p>\n<p>6. Tap\u00a0<strong>WiFi Scan<\/strong>.<\/p>\n<h4>Connect to your network<\/h4>\n<p>1. <span style=\"font-weight: 400\">From the list of networks, tap the network you want to connect to.<\/span><\/p>\n<p>2. <span style=\"font-weight: 400\">Tap <\/span><b>Add<\/b><span style=\"font-weight: 400\">.<\/span><\/p>\n<p>3. <span style=\"font-weight: 400\">Select the type of authentication that your network uses. If you don\u2019t know the type of authentication that your network uses, contact your network administrator.<\/span><\/p>\n<p>4. <span style=\"font-weight: 400\">Enter your network details. The details you need to enter depend on whether you chose pre-shared key (PSK) authentication or extensible authentication protocol (EAP) authentication.<\/span><\/p>\n<p>a. For PSK <span style=\"font-weight: 400\">authentication, in the <\/span><b>Pre-Shared-Key (PSK)<\/b><span style=\"font-weight: 400\"> field, enter the authentication password.<\/span><\/p>\n<p>b. For EAP authentication, enter the following:<\/p>\n<p>i.<strong> Identity<\/strong><\/p>\n<p>ii.<strong> Password<\/strong><\/p>\n<div class=\"notice\"><strong>Note: <\/strong>For information about how to enter a special character, go to <a href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/genius\/p400\/how-do-i-enter-a-special-character-on-my-genius-p400\/\" target=\"_blank\" rel=\"noopener noreferrer\">How do I enter a special character on my Semi-Integrated P400?<\/a><\/div>\n<p>5. Tap\u00a0<strong>OK<\/strong>.<\/p>\n<p>6. Tap\u00a0<strong>Save<\/strong>, and then tap\u00a0<strong>OK<\/strong>.<\/p>\n<p>7. Tap\u00a0<strong>Yes<\/strong>.<\/p>\n<p>8. Tap\u00a0<strong>OK.<\/strong><\/p>\n<h4>Apply your settings and return to the home screen<\/h4>\n<p>1. Tap <img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-1496\" src=\"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-content\/uploads\/sites\/4\/2022\/09\/Back-button.jpg\" alt=\"Image of the on-screen back button\" width=\"23\" height=\"21\" \/>.<\/p>\n<p>2. Tap\u00a0<strong>Exit<\/strong>, and then tap\u00a0<strong>Yes<\/strong>.<\/p>\n<p>3. Tap\u00a0<strong>Genius<\/strong>.<\/p>\n<h3 id=\"USB\">USB<\/h3>\n<p><span style=\"font-weight: 400\">Connect your P400 with your POS device using a standard USB cable to share your POS&#8217; network connection with your P400.<\/span><\/p>\n<p><b>Note<\/b><span style=\"font-weight: 400\">:<\/span> <span style=\"font-weight: 400\">A standard USB-A to USB-C cable is not included with your P400 device<\/span><span style=\"font-weight: 400\">.<\/span><\/p>\n<p>1. F<span style=\"font-weight: 400\">rom the home screen, use the keypad to press <\/span><b>1<\/b><span style=\"font-weight: 400\">, <\/span><b>5<\/b><span style=\"font-weight: 400\">, and <\/span><b>9<\/b><span style=\"font-weight: 400\"> at the same time.\u00a0<\/span><\/p>\n<p>2. U<span style=\"font-weight: 400\">se the keypad to press <\/span><b>1<\/b><span style=\"font-weight: 400\">, <\/span><b>5<\/b><span style=\"font-weight: 400\">, and <\/span><b>9<\/b><span style=\"font-weight: 400\"> at the same time again, and then tap <\/span><b>supervisor<\/b><span style=\"font-weight: 400\">.<\/span><\/p>\n<p>3. <span style=\"font-weight: 400\">Use the keypad to enter the supervisor password. The default supervisor password is <\/span><b>1166832<\/b><span style=\"font-weight: 400\">.<\/span><\/p>\n<p>4. <span style=\"font-weight: 400\">Tap <\/span><b>OK<\/b><span style=\"font-weight: 400\">.<\/span><\/p>\n<p>5. <span style=\"font-weight: 400\">Tap <\/span><b>Administration<\/b><span style=\"font-weight: 400\"> &gt; <\/span><b>Communication<\/b><span style=\"font-weight: 400\"> &gt; <\/span><b>USB Gadget settings<\/b><span style=\"font-weight: 400\">.<\/span><\/p>\n<p>6. <span style=\"font-weight: 400\">Set \u201cUSB Gadget\u201d to <\/span><b>Ethernet<\/b><span style=\"font-weight: 400\">.\u00a0<\/span><\/p>\n<p>7. <span style=\"font-weight: 400\">Set \u201cUSB Network Protocol\u201d to <\/span><b>RNDIS<\/b><span style=\"font-weight: 400\">.<\/span><\/p>\n<p>8. T<span style=\"font-weight: 400\">ap back, and then tap <\/span><b>OK<\/b><span style=\"font-weight: 400\">.<\/span><\/p>\n<p>9. T<span style=\"font-weight: 400\">ap back twice.<\/span><\/p>\n<p>10. T<span style=\"font-weight: 400\">ap <\/span><b>Exit<\/b><span style=\"font-weight: 400\">, and then tap <\/span><b>Reboot<\/b><span style=\"font-weight: 400\">.<\/span><\/p>\n<p>11. <span style=\"font-weight: 400\">Connect your P400 to your POS device using a standard USB cable.<\/span><\/p>\n<p>a. <span style=\"font-weight: 400\">Insert the USB-A end of the USB cable into the USB port on the P400&#8217;s utility cable.<\/span><\/p>\n<p>b. <span style=\"font-weight: 400\">Insert the USB-C end of the USB cable into your POS device.<\/span><\/p>\n<p><span style=\"font-weight: 400\">12. Enable USB tethering on your POS device.<\/span><\/p>\n<p><span style=\"font-weight: 400\">13. From the home screen of your P400, use the keypad to press <\/span><b>1<\/b><span style=\"font-weight: 400\">, <\/span><b>5<\/b><span style=\"font-weight: 400\">, and <\/span><b>9<\/b><span style=\"font-weight: 400\"> at the same time.<\/span><\/p>\n<p><span style=\"font-weight: 400\">14. Tap <\/span><b>Com Control<\/b><span style=\"font-weight: 400\">.<\/span><\/p>\n<p><span style=\"font-weight: 400\">15. Tap <\/span><b>More<\/b><span style=\"font-weight: 400\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">16. Tap <\/span><b>Configuration<\/b><span style=\"font-weight: 400\">, and then use the keypad to enter the password. The default password is <\/span><b>200331<\/b><span style=\"font-weight: 400\">.<\/span><\/p>\n<p><span style=\"font-weight: 400\">17. Tap <\/span><b>Network Interface<\/b><span style=\"font-weight: 400\">.<\/span><\/p>\n<p><span style=\"font-weight: 400\">18. Tap <\/span><b>USB<\/b><span style=\"font-weight: 400\">.<\/span><\/p>\n<p><span style=\"font-weight: 400\">19. Tap <\/span><b>ETH Host Settings<\/b><span style=\"font-weight: 400\">, and then tap <\/span><b>IPv4<\/b><span style=\"font-weight: 400\">.<\/span><\/p>\n<p>20. Tap <b style=\"font-size: revert;color: initial\">DHCP<\/b><span style=\"font-weight: 400\">, and then tap <\/span><b style=\"font-size: revert;color: initial\">Yes<\/b><span style=\"font-weight: 400\">.<\/span><\/p>\n<h4>Apply your settings and return to the home screen<\/h4>\n<p>1. Tap <img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-1496\" src=\"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-content\/uploads\/sites\/4\/2022\/09\/Back-button.jpg\" alt=\"Image of the on-screen back button\" width=\"23\" height=\"21\" \/>.<\/p>\n<p>2. Tap <strong>Save,<\/strong> and then tap <strong>OK.<\/strong><\/p>\n<p>3. Tap <strong>Yes<\/strong> and then tap <strong>OK.<\/strong><\/p>\n<p>4. Tap <img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-content\/uploads\/sites\/4\/2022\/09\/Back-button.jpg\" alt=\"Image of the on-screen back button\" width=\"26\" height=\"25\" \/> four times.<\/p>\n<p>5. Tap <strong>Exit<\/strong>, and then tap <strong>Yes.<\/strong><\/p>\n<p>6. Tap the <strong>Genius<\/strong> Icon.<\/p>\n<h2 id=\"step4\">Step 4: Check your connection<\/h2>\n<h3>Ethernet\/Wi-Fi\/USB<\/h3>\n<p>1. <span style=\"font-weight: 400\">Use the keypad to press <\/span><b>1<\/b><span style=\"font-weight: 400\">, <\/span><b>5<\/b><span style=\"font-weight: 400\">, and <\/span><b>9<\/b><span style=\"font-weight: 400\"> at the same time.<\/span><\/p>\n<p>2. <span style=\"font-weight: 400\">Tap <\/span><b>Com Control<\/b><span style=\"font-weight: 400\">.<\/span><\/p>\n<p>3. <span style=\"font-weight: 400\">Tap <\/span><b>LAN<\/b><span style=\"font-weight: 400\"> or <\/span><b>WiFi<\/b><span style=\"font-weight: 400\">. <\/span><\/p>\n<p>4. <span style=\"font-weight: 400\">Tap <\/span><b>Status<\/b><span style=\"font-weight: 400\">.<\/span><\/p>\n<p>5. <span style=\"font-weight: 400\">Confirm that the Status field shows \u201cUp.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400\">\u2013 If the Status field shows \u201cDown,\u201d contact our Support Team.<\/span><\/p>\n<h2 id=\"step5\">Step 5: Configure your POS<\/h2>\n<p>To configure your POS, you need the following:<\/p>\n<ul>\n<li>Your <a href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/genius\/i-cant-find-my-merchantware-credentials-what-do-i-do\/\" target=\"_blank\" rel=\"noopener\">Merchantware credentials<\/a>, including your:\n<ol>\n<li>Merchantware name<\/li>\n<li>SiteID<\/li>\n<li>Key<\/li>\n<\/ol>\n<\/li>\n<li>The <a href=\"how-can-i-find-out-my-genius-devices-ip-address-3\/\" target=\"_blank\" rel=\"noopener noreferrer\"><u>IP address<\/u><\/a> or host name of your Semi-Integrated P400<\/li>\n<\/ul>\n<div class=\"notice\"><strong>Next steps<\/strong>: <a href=\"how-do-i-check-my-genius-device-is-ready-to-use-3\" target=\"_blank\" rel=\"noopener noreferrer\">Check that your P400 is ready to use.<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>To set up your Semi-Integrated P400, complete the following steps: Attach the utility cable Attach the power adapter Connect to your network Check your connection Configure your POS Step 1: Attach the utility cable 1. Turn your Semi-Integrated P400 upside down and place it on a flat, stable surface. 2. Remove the rear cover by [&hellip;]<\/p>\n <div style=\"margin-bottom:20px;\" class=\"page-blu\"><a class=\"moretag\" href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/semi-integrated\/p400\/how-do-i-set-up-my-device-3\/\">Read More <\/a><\/div>","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[207,5],"tags":[543,549,628,209,567,376,309,211],"_links":{"self":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/372"}],"collection":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/comments?post=372"}],"version-history":[{"count":24,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/372\/revisions"}],"predecessor-version":[{"id":3211,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/372\/revisions\/3211"}],"wp:attachment":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/media?parent=372"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/categories?post=372"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/tags?post=372"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}