{"id":359,"date":"2020-03-26T10:46:00","date_gmt":"2020-03-26T10:46:00","guid":{"rendered":"https:\/\/pages.globalpaymentsintegrated.com\/helpcenter2020\/1\/my-genius-device-is-frozen-what-do-i-do-2\/"},"modified":"2025-05-28T14:34:11","modified_gmt":"2025-05-28T14:34:11","slug":"my-device-is-frozen-what-do-i-do-2","status":"publish","type":"post","link":"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/semi-integrated\/p400\/my-device-is-frozen-what-do-i-do-2\/","title":{"rendered":"My P400 is frozen, what do I do?"},"content":{"rendered":"<p>Complete the steps in the flowchart to unfreeze your Semi-Integrated P400. If this does not work, contact our <a href=\"managing-my-account\/contact-us\/#Genius\" target=\"_blank\" rel=\"noopener noreferrer\">Support Team<\/a>.<\/p>\n<div class=\"support-image\"><img decoding=\"async\" class=\"fr-dib\" style=\"width: truepx\" src=\"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-content\/uploads\/sites\/4\/2021\/11\/p400-frozen.png\" alt=\"Flowchart with steps to unfreeze a Genius device.\" \/><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Complete the steps in the flowchart to unfreeze your Semi-Integrated P400. If this does not work, contact our Support Team.<\/p>\n <div style=\"margin-bottom:20px;\" class=\"page-blu\"><a class=\"moretag\" href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/semi-integrated\/p400\/my-device-is-frozen-what-do-i-do-2\/\">Read More <\/a><\/div>","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[207,5],"tags":[523,506,621,507,567,508,524,509],"_links":{"self":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/359"}],"collection":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/comments?post=359"}],"version-history":[{"count":4,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/359\/revisions"}],"predecessor-version":[{"id":3221,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/359\/revisions\/3221"}],"wp:attachment":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/media?parent=359"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/categories?post=359"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/tags?post=359"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}