{"id":332,"date":"2021-01-06T10:31:00","date_gmt":"2021-01-06T10:31:00","guid":{"rendered":"https:\/\/pages.globalpaymentsintegrated.com\/helpcenter2020\/1\/how-do-i-set-up-my-genius-handheld\/"},"modified":"2025-05-21T09:51:46","modified_gmt":"2025-05-21T09:51:46","slug":"how-do-i-set-up-my-genius-handheld","status":"publish","type":"post","link":"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/semi-integrated\/handheld\/how-do-i-set-up-my-genius-handheld\/","title":{"rendered":"How do I set up my Handheld device?"},"content":{"rendered":"

To set up your Handheld, complete the following steps:<\/p>\n

Part 1.<\/strong> Insert your battery into your Handheld<\/a><\/p>\n

Part 2.<\/strong> Connect your Handheld to your network<\/a><\/p>\n

Part 3.<\/strong> Update the date and time of your Handheld<\/a><\/p>\n

Part 4.<\/strong> \u00a0Update the application<\/a><\/p>\n

Part 5.<\/strong> Set up your POS with your Handheld<\/a><\/p>\n

Part 1. Insert your battery into your Handheld<\/h3>\n
Important<\/strong>: If your battery shows any sign of damage, do not use it and contact our Genius Support Team<\/a>.<\/div>\n
    \n
  1. Check the surface of your battery is clean.<\/li>\n
  2. Remove the rear battery cover by sliding it down until it clicks, and then lift it off.\n
    \"<\/div>\n<\/li>\n
  3. Insert your battery by aligning the three gold contacts on the top of your battery with the contacts in your Genius Handheld. Press down on your battery until it clicks.\n
    \"<\/div>\n<\/li>\n
  4. Replace the rear battery cover and slide it up until it clicks. Check that the cover is secure before charging and turning on your Genius Handheld.\n
    \"<\/div>\n<\/li>\n
  5. Press and hold the Power<\/strong> button on the top of the device to turn on your Genius Handheld.
    \n    <\/a><\/li>\n<\/ol>\n

    Part 2. Connect your Handheld to your network<\/h3>\n
      \n
    1. From the home screen, tap \"Icon.<\/li>\n
    2. Tap \"Settings, and then tap Wi-Fi<\/strong>.<\/li>\n
    3. Check Wi-Fi<\/strong> is turned on and select your wireless network.\n
      \"W-Fi<\/div>\n<\/li>\n
    4. Type your wireless network password, and then tap Connect<\/strong>.<\/li>\n
    5. To return to the home screen, tap \"Icon.<\/li>\n<\/ol>\n

      Part 3. Update the date and time of your Handheld<\/h3>\n
        \n
      1. From the home screen, tap \"Icon.<\/li>\n
      2. Tap \"Settings, \u00a0and then swipe up and tap Date & time<\/strong>.\n
        \"<\/div>\n<\/li>\n
      3. On the Date & time menu, tap Automatic date & time<\/strong>.\n
        \"<\/div>\n<\/li>\n
      4. Select Use network-provided time<\/strong>.\n
        \"<\/div>\n<\/li>\n
      5. Tap to \"Icon return to the Date & time menu, and then tap Select time zone<\/strong>.\n
        \"<\/div>\n<\/li>\n
      6. On the Select time zone menu, swipe up or down through the time zone options and select your time zone.<\/li>\n
      7. To return to the home screen, tap \"Icon.
        \n        <\/a><\/li>\n<\/ol>\n

        Part 4. Update the application<\/h3>\n
          \n
        1. From the home screen, open the Cayan Files<\/strong> app.<\/li>\n
        2. Tap \"Ellipses and select Update Repos<\/strong>.\n
          \"<\/div>\n<\/li>\n
        3. If an update is available, tap Update,<\/strong> and then tap Install<\/strong>.
          \n          <\/a><\/li>\n<\/ol>\n

          Part 5. Set up your POS with your Handheld<\/h3>\n

          Your POS communicates with your Handheld using either a static IP address or a dynamic IP address. Consult with your POS provider to determine which type of IP address you should use. For more information about dynamic IP addresses and static IP addresses, see What is the difference between a dynamic IP address and a static IP address?<\/a>.
          \nTo configure your POS, you need the following:<\/p>\n