{"id":331,"date":"2020-11-11T14:55:50","date_gmt":"2020-11-11T14:55:50","guid":{"rendered":"https:\/\/pages.globalpaymentsintegrated.com\/helpcenter2020\/1\/how-do-i-check-my-genius-handheld-is-ready-to-use\/"},"modified":"2025-05-21T08:06:48","modified_gmt":"2025-05-21T08:06:48","slug":"how-do-i-check-my-genius-handheld-is-ready-to-use","status":"publish","type":"post","link":"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/semi-integrated\/how-do-i-check-my-genius-handheld-is-ready-to-use\/","title":{"rendered":"How do I check my Handheld device is ready to use?"},"content":{"rendered":"<p>Before using your Genius Handheld, we recommend you do the following:<\/p>\n<ul>\n<li><a href=\"#check2\">Check your Genius Handheld&#8217;s connection to the internet<\/a><\/li>\n<li><a href=\"#check3\">Check your Genius Handheld connects with our gateway<\/a><\/li>\n<li><a href=\"#check5\">Run a test transaction<\/a><\/li>\n<\/ul>\n<h3>Check your Genius Handheld\u2019s connection to the internet<\/h3>\n<p>The IP address of your Genius Handheld is available on the Admin screen. To access the Admin screen, complete the following steps:<\/p>\n<ol>\n<li>From the home screen, tap <img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/help.globalpaymentsintegrated.com\/wp-content\/uploads\/2020\/11\/Admin.png\" alt=\"Icon to access the Admin screen.\" width=\"29\" height=\"30\" \/>.<\/li>\n<li>Confirm there is an IP address next to <strong style=\"font-size: revert;color: initial\">My IP address<\/strong><span style=\"font-size: revert;color: initial\">. If the field is not populated, check your <\/span><a style=\"font-size: revert\" href=\"my-genius-handheld-is-not-functioning-correctly-what-do-i-do\" target=\"_blank\" rel=\"noopener noreferrer\">Genius Handheld is functioning correctly<\/a><span style=\"font-size: revert;color: initial\">.<\/span><\/li>\n<\/ol>\n<div class=\"support-image\"><img decoding=\"async\" src=\"https:\/\/help.globalpaymentsintegrated.com\/wp-content\/uploads\/2020\/11\/Handheld_My-IP-address.png\" alt=\" View My IP address on Admin screen.\" \/><\/div>\n<h3>Check your Genius Handheld connects with our gateway<\/h3>\n<p><span style=\"font-weight: 400\">Run connection tests to check that your gateway connections are working correctly. To run connection tests, complete the following steps:<\/span><\/p>\n<ol>\n<li>From the home screen, tap <img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/help.globalpaymentsintegrated.com\/wp-content\/uploads\/2020\/11\/Admin.png\" alt=\"Icon to access the Admin screen.\" width=\"29\" height=\"30\" \/>.<\/li>\n<li>Tap <strong style=\"font-size: revert;color: initial\">Test<\/strong><span style=\"font-size: revert;color: initial\">.<\/span><\/li>\n<li>Confirm that the test shows <strong style=\"font-size: revert;color: initial\">Network test Pass<\/strong><span style=\"font-size: revert;color: initial\"> and then tap <\/span><strong style=\"font-size: revert;color: initial\">OK<\/strong><span style=\"font-size: revert;color: initial\">. If the test does not pass, check your <\/span><a style=\"font-size: revert\" href=\"my-genius-handheld-is-not-functioning-correctly-what-do-i-do\" target=\"_blank\" rel=\"noopener noreferrer\">Genius Handheld is functioning correctly<\/a><span style=\"font-size: revert;color: initial\">.<\/span><\/li>\n<\/ol>\n<div class=\"support-image\"><img decoding=\"async\" src=\"https:\/\/help.globalpaymentsintegrated.com\/wp-content\/uploads\/2020\/11\/Handheld_Network-test-pass.png\" alt=\" network test passed\" \/><\/div>\n<h3>Run a test transaction<\/h3>\n<p>We recommend that you use your POS to run a test transaction.<\/p>\n<ul>\n<li>If the test transaction transfers successfully to your Genius Handheld, cancel the test transaction and start running live sales.<\/li>\n<li>If the test transaction does not transfer successfully, check your Genius Handheld is functioning correctly.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Before using your Genius Handheld, we recommend you do the following: Check your Genius Handheld&#8217;s connection to the internet Check your Genius Handheld connects with our gateway Run a test transaction Check your Genius Handheld\u2019s connection to the internet The IP address of your Genius Handheld is available on the Admin screen. To access the [&hellip;]<\/p>\n <div style=\"margin-bottom:20px;\" class=\"page-blu\"><a class=\"moretag\" href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/semi-integrated\/how-do-i-check-my-genius-handheld-is-ready-to-use\/\">Read More <\/a><\/div>","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,3],"tags":[480,482,12,484,485],"_links":{"self":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/331"}],"collection":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/comments?post=331"}],"version-history":[{"count":4,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/331\/revisions"}],"predecessor-version":[{"id":3050,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/331\/revisions\/3050"}],"wp:attachment":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/media?parent=331"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/categories?post=331"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/tags?post=331"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}