{"id":326,"date":"2020-11-11T14:59:16","date_gmt":"2020-11-11T14:59:16","guid":{"rendered":"https:\/\/pages.globalpaymentsintegrated.com\/helpcenter2020\/1\/my-genius-handheld-is-frozen-what-do-i-do\/"},"modified":"2025-05-21T09:53:42","modified_gmt":"2025-05-21T09:53:42","slug":"my-genius-handheld-is-frozen-what-do-i-do","status":"publish","type":"post","link":"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/semi-integrated\/my-genius-handheld-is-frozen-what-do-i-do\/","title":{"rendered":"My Handheld device is frozen, what do I do?"},"content":{"rendered":"<p>To unfreeze your\u00a0Handheld, complete the following steps:<\/p>\n<ol>\n<li>Tap <img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/help.globalpaymentsintegrated.com\/wp-content\/uploads\/2020\/11\/Running-apps.png\" alt=\"Icon to access Running Apps.\" width=\"29\" height=\"18\" \/>.<\/li>\n<li>Swipe up on the application to force close it.<\/li>\n<li>Reopen the application.<\/li>\n<\/ol>\n<p>If your Handheld is still frozen, contact our <a href=\"contact-us\/#Genius\" target=\"_blank\" rel=\"noopener noreferrer\">Support Team<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To unfreeze your\u00a0Handheld, complete the following steps: Tap . Swipe up on the application to force close it. Reopen the application. If your Handheld is still frozen, contact our Support Team.<\/p>\n <div style=\"margin-bottom:20px;\" class=\"page-blu\"><a class=\"moretag\" href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/semi-integrated\/my-genius-handheld-is-frozen-what-do-i-do\/\">Read More <\/a><\/div>","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,3],"tags":[523,12,506,507,524,509],"_links":{"self":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/326"}],"collection":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/comments?post=326"}],"version-history":[{"count":5,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/326\/revisions"}],"predecessor-version":[{"id":3150,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/326\/revisions\/3150"}],"wp:attachment":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/media?parent=326"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/categories?post=326"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/tags?post=326"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}