{"id":325,"date":"2020-11-11T14:59:56","date_gmt":"2020-11-11T14:59:56","guid":{"rendered":"https:\/\/pages.globalpaymentsintegrated.com\/helpcenter2020\/1\/my-genius-handheld-does-not-turn-on-what-do-i-do\/"},"modified":"2025-05-21T09:54:18","modified_gmt":"2025-05-21T09:54:18","slug":"my-genius-handheld-does-not-turn-on-what-do-i-do","status":"publish","type":"post","link":"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/semi-integrated\/my-genius-handheld-does-not-turn-on-what-do-i-do\/","title":{"rendered":"My Handheld device does not turn on, what do I do?"},"content":{"rendered":"<p>If your Handheld does not turn on, check if it has sufficient charge.<br \/>\nTo check if your Handheld has sufficient charge, complete the following steps:<\/p>\n<ol>\n<li>Insert the micro USB cable into the micro USB port on your Handheld.<\/li>\n<li>Plug the micro USB cord into a power outlet.<\/li>\n<li>Check if the screen displays an image of a battery with a lightening bolt.<\/li>\n<\/ol>\n<p>&#8211; If the screen does display the image, your Handheld does not have sufficient charge. Charge your Handheld and then turn it on.<br \/>\n&#8211; If the screen does not display the image, contact our <a href=\"contact-us\/#Genius\" target=\"_blank\" rel=\"noopener noreferrer\">Support Team<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If your Handheld does not turn on, check if it has sufficient charge. To check if your Handheld has sufficient charge, complete the following steps: Insert the micro USB cable into the micro USB port on your Handheld. Plug the micro USB cord into a power outlet. Check if the screen displays an image of [&hellip;]<\/p>\n <div style=\"margin-bottom:20px;\" class=\"page-blu\"><a class=\"moretag\" href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/semi-integrated\/my-genius-handheld-does-not-turn-on-what-do-i-do\/\">Read More <\/a><\/div>","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,3],"tags":[12,507,525,526,508,524],"_links":{"self":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/325"}],"collection":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/comments?post=325"}],"version-history":[{"count":5,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/325\/revisions"}],"predecessor-version":[{"id":3151,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/325\/revisions\/3151"}],"wp:attachment":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/media?parent=325"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/categories?post=325"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/tags?post=325"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}