{"id":268,"date":"2019-07-30T14:34:23","date_gmt":"2019-07-30T14:34:23","guid":{"rendered":"https:\/\/pages.globalpaymentsintegrated.com\/helpcenter2020\/1\/my-genius-device-isnt-reading-chip-cards-what-do-i-do\/"},"modified":"2025-05-21T08:16:22","modified_gmt":"2025-05-21T08:16:22","slug":"my-genius-device-isnt-reading-chip-cards-what-do-i-do","status":"publish","type":"post","link":"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/semi-integrated\/countertop\/my-genius-device-isnt-reading-chip-cards-what-do-i-do\/","title":{"rendered":"My Countertop device isn&#8217;t reading chip cards, what do I do?"},"content":{"rendered":"<p>Your Genius Countertop accepts EMV cards. If your Genius Countertop is not reading a chip card, check that the card is fully inserted into the card slot.<\/p>\n<div class=\"support-image\">\n<p><img decoding=\"async\" class=\"fr-dib\" style=\"width: 70%;height: 70%\" src=\"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-content\/uploads\/sites\/4\/2021\/11\/countertop-card-slot.png\" alt=\"The Genius device with a call out that highlights the chip card slot.\"><\/p>\n<\/div>\n<p>If the card is fully inserted, but still is not being read, complete the following steps:<\/p>\n<ol>\n<li>Remove the card from the device.<\/li>\n<li>Check the card slot is illuminated.<\/li>\n<ul>\n<li>If the card slot is illuminated, try another card.<\/li>\n<li>If the card slot is not illuminated, your POS may not be using up-to-date communication methods. Contact your POS provider to confirm that the integration between your POS and your Genius Countertop is up to date.<\/li>\n<\/ul>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Your Genius Countertop accepts EMV cards. If your Genius Countertop is not reading a chip card, check that the card is fully inserted into the card slot. If the card is fully inserted, but still is not being read, complete the following steps: Remove the card from the device. Check the card slot is illuminated. [&hellip;]<\/p>\n <div style=\"margin-bottom:20px;\" class=\"page-blu\"><a class=\"moretag\" href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/semi-integrated\/countertop\/my-genius-device-isnt-reading-chip-cards-what-do-i-do\/\">Read More <\/a><\/div>","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,5],"tags":[521,527,101,10,103,494,508],"_links":{"self":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/268"}],"collection":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/comments?post=268"}],"version-history":[{"count":4,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/268\/revisions"}],"predecessor-version":[{"id":3121,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/268\/revisions\/3121"}],"wp:attachment":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/media?parent=268"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/categories?post=268"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/tags?post=268"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}