{"id":260,"date":"2019-07-30T14:29:12","date_gmt":"2019-07-30T14:29:12","guid":{"rendered":"https:\/\/pages.globalpaymentsintegrated.com\/helpcenter2020\/1\/my-genius-device-is-frozen-what-do-i-do\/"},"modified":"2025-05-21T08:16:36","modified_gmt":"2025-05-21T08:16:36","slug":"my-genius-device-is-frozen-what-do-i-do","status":"publish","type":"post","link":"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/semi-integrated\/countertop\/my-genius-device-is-frozen-what-do-i-do\/","title":{"rendered":"My Countertop device is frozen, what do I do?"},"content":{"rendered":"<p>Follow the steps in the flowchart to unfreeze your Genius device. If this does not work, contact our <a href=\"contact-us\/\n#Genius\" target=\"_blank\" rel=\"noopener noreferrer\">Genius Support Team<\/a>.<\/p>\n<div class=\"support-image\">\n<p><img decoding=\"async\" class=\"fr-dib\" src=\"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-content\/uploads\/sites\/4\/2021\/11\/countertop-frozen.png\" alt=\"Flowchart with steps to unfreeze a Genius device.\"><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Follow the steps in the flowchart to unfreeze your Genius device. If this does not work, contact our Genius Support Team.<\/p>\n <div style=\"margin-bottom:20px;\" class=\"page-blu\"><a class=\"moretag\" href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/semi-integrated\/countertop\/my-genius-device-is-frozen-what-do-i-do\/\">Read More <\/a><\/div>","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,5],"tags":[10,523,506,507,524,509],"_links":{"self":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/260"}],"collection":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/comments?post=260"}],"version-history":[{"count":4,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/260\/revisions"}],"predecessor-version":[{"id":3123,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/260\/revisions\/3123"}],"wp:attachment":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/media?parent=260"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/categories?post=260"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/tags?post=260"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}