{"id":245,"date":"2019-07-30T13:52:28","date_gmt":"2019-07-30T13:52:28","guid":{"rendered":"https:\/\/pages.globalpaymentsintegrated.com\/helpcenter2020\/1\/how-do-i-check-my-genius-device-is-ready-to-use\/"},"modified":"2025-05-21T08:14:21","modified_gmt":"2025-05-21T08:14:21","slug":"how-do-i-check-my-genius-device-is-ready-to-use","status":"publish","type":"post","link":"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/semi-integrated\/countertop\/how-do-i-check-my-genius-device-is-ready-to-use\/","title":{"rendered":"How do I check my Countertop device is ready to use?"},"content":{"rendered":"<p>Before using your Genius Countertop, we recommend that you do the following:<\/p>\n<ul>\n<li><a href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/genius\/countertop\/how-do-i-check-my-genius-device-is-ready-to-use\/#check1\"><u>Check that your Genius Countertop connects to the internet<\/u><\/a><\/li>\n<li><a href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/genius\/countertop\/how-do-i-check-my-genius-device-is-ready-to-use\/#check2\"><u>Run a gateway connection test on your Genius Countertop<\/u><\/a><\/li>\n<li><a href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/genius\/countertop\/how-do-i-check-my-genius-device-is-ready-to-use\/#check3\"><u>Run a test transaction on your Genius Countertop<\/u><\/a><\/li>\n<\/ul>\n<h2 id=\"check1\">Check that your Genius Countertop connects to the internet<\/h2>\n<ul>\n<li>From the home screen, use the keypad to press <b>000<\/b><span style=\"font-weight: 400\">.<\/span><\/li>\n<li><span style=\"font-weight: 400\">Use the keypad to enter the password, and then press the <\/span><b>Enter <\/b><span style=\"font-weight: 400\">key. The default password is <\/span><b>9416557<\/b><span style=\"font-weight: 400\">.<\/span><\/li>\n<li><span style=\"font-weight: 400\">Check that there is an IP address next to the<\/span><b> IP Address<\/b><span style=\"font-weight: 400\"> field and a hostname next to the <\/span><b>Hostname <\/b><span style=\"font-weight: 400\">field.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1723 aligncenter\" src=\"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-content\/uploads\/sites\/4\/2019\/07\/MX925-admin_overview.png\" alt=\"Screenshot of the admin overview page on a Genius Countertop\" width=\"800\" height=\"480\" \/><\/p>\n<p><span style=\"font-weight: 400\">If either of these are missing, go to <a href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/genius\/countertop\/my-genius-device-is-not-functioning-correctly-what-do-i-do\/\" target=\"_blank\" rel=\"noopener\">How do I check that my Genius Countertop is functioning correctly?<\/a><\/span><\/p>\n<h2 id=\"check2\">Run a gateway connection test on your Genius Countertop<\/h2>\n<ol>\n<li><span style=\"font-weight: 400\">From the home screen, use the keypad to press <\/span><b>000<\/b><span style=\"font-weight: 400\">.<\/span><\/li>\n<li><span style=\"font-weight: 400\">Use the keypad to enter the password, and then press the <\/span><b>Enter <\/b><span style=\"font-weight: 400\">key. The default password is <\/span><b>9416557<\/b><span style=\"font-weight: 400\">.<\/span><\/li>\n<li><span style=\"font-weight: 400\">Tap<\/span><b> Options<\/b><span style=\"font-weight: 400\">, and then tap <\/span><b>Network<\/b><span style=\"font-weight: 400\">.<\/span><\/li>\n<li><span style=\"font-weight: 400\">Tap <\/span><b>Options<\/b><span style=\"font-weight: 400\">, and then tap <\/span><b>Connection Test<\/b><span style=\"font-weight: 400\">.<\/span><\/li>\n<li><span style=\"font-weight: 400\">Check that all the tests have passed.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400\">If the tests don\u2019t pass, go to <a href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/genius\/my-gateway-connection-tests-failed-what-do-i-do\/\" target=\"_blank\" rel=\"noopener\"><u>My gateway connection tests failed. What do I do?<\/u><\/a><\/span><\/p>\n<h2 id=\"check3\">Run a test transaction on your Genius Countertop<\/h2>\n<p><span style=\"font-weight: 400\">Run a test transaction on your POS to make sure that you have correctly configured it with your device. <\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400\">If the test transaction successfully transfers to your device, cancel the test transaction and start running live sales.<\/span><\/li>\n<li><span style=\"font-weight: 400\">If the test transaction doesn\u2019t successfully transfer, contact our <a href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/genius\/countertop\/contact-us\/\" target=\"_blank\" rel=\"noopener\"><u>Support Team<\/u><\/a>.<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Before using your Genius Countertop, we recommend that you do the following: Check that your Genius Countertop connects to the internet Run a gateway connection test on your Genius Countertop Run a test transaction on your Genius Countertop Check that your Genius Countertop connects to the internet From the home screen, use the keypad to [&hellip;]<\/p>\n <div style=\"margin-bottom:20px;\" class=\"page-blu\"><a class=\"moretag\" href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/semi-integrated\/countertop\/how-do-i-check-my-genius-device-is-ready-to-use\/\">Read More <\/a><\/div>","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,5],"tags":[480,10,481,482,483,484,485],"_links":{"self":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/245"}],"collection":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/comments?post=245"}],"version-history":[{"count":6,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/245\/revisions"}],"predecessor-version":[{"id":3104,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/245\/revisions\/3104"}],"wp:attachment":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/media?parent=245"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/categories?post=245"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/tags?post=245"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}