{"id":1633,"date":"2022-11-07T11:34:42","date_gmt":"2022-11-07T11:34:42","guid":{"rendered":"https:\/\/help.globalpaymentsintegrated.com\/1\/?p=1633"},"modified":"2024-02-23T13:00:07","modified_gmt":"2024-02-23T13:00:07","slug":"my-gateway-connection-tests-failed-what-do-i-do","status":"publish","type":"post","link":"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/semi-integrated\/my-gateway-connection-tests-failed-what-do-i-do\/","title":{"rendered":"My gateway connection tests failed. What do I do?"},"content":{"rendered":"\n<p>If your gateway connection tests failed, follow the steps for your connection type:<\/p>\n\n\n\n<ul>\n<li><a href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/?p=1633#Ethernet\"><u>Ethernet<\/u><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/?p=1633#Wi-Fi\"><u>Wi-Fi<\/u><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/?p=1633#Bluetooth\"><u>Bluetooth<\/u><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/?p=1633#USB\">USB<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Ethernet\">Ethernet<\/h2>\n\n\n<ol>\n<li>Check that your router or switch has a working internet connection.\u00a0<\/li>\n<li>Check that you inserted the Ethernet cable into the <strong>Ether<\/strong> port. Don\u2019t insert the cable into the <strong>RS232 <\/strong>port.\u00a0<\/li>\n<li>Run the gateway connection tests again. If the tests fail, contact our <a href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/genius\/countertop\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\">Support Team<\/a>.<\/li>\n<\/ol>\n\n\n<h2 class=\"wp-block-heading\" id=\"Wi-Fi\">Wi-Fi<\/h2>\n\n\n<ol>\n<li>Check that your router or switch has a working internet connection.<\/li>\n<li>Run the gateway connection tests again. If the tests fail, contact our <a href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/genius\/countertop\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\">Support Team<\/a>.<\/li>\n<\/ol>\n\n\n<h2 class=\"wp-block-heading\" id=\"Bluetooth\">Bluetooth<\/h2>\n\n\n<ol>\n<li>Check that your device is paired with the POS.<\/li>\n<li>Make sure that Bluetooth tethering is activated on the POS.<\/li>\n<li>Run the gateway connection tests again. If the tests fail, contact our <a href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/genius\/countertop\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\">Support Team<\/a>.<\/li>\n<\/ol>\n<h2 id=\"USB\" class=\"wp-block-heading\">USB<\/h2>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Check that both ends of the USB cable are securely attached to the USB ports of your P400 and POS.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Make sure that USB tethering is activated on the POS.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Run the gateway connection tests again. If the tests fail, contact our <a href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/genius\/countertop\/contact-us\/\">Support Team. <\/a><\/span><\/li>\n<\/ol>","protected":false},"excerpt":{"rendered":"<p>If your gateway connection tests failed, follow the steps for your connection type: Ethernet Check that your router or switch has a working internet connection.\u00a0 Check that you inserted the Ethernet cable into the Ether port. Don\u2019t insert the cable into the RS232 port.\u00a0 Run the gateway connection tests again. If the tests fail, contact [&hellip;]<\/p>\n <div style=\"margin-bottom:20px;\" class=\"page-blu\"><a class=\"moretag\" href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/semi-integrated\/my-gateway-connection-tests-failed-what-do-i-do\/\">Read More <\/a><\/div>","protected":false},"author":16,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,204,205,206,207],"tags":[824,481,482,24,508],"_links":{"self":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/1633"}],"collection":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/comments?post=1633"}],"version-history":[{"count":8,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/1633\/revisions"}],"predecessor-version":[{"id":2553,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/1633\/revisions\/2553"}],"wp:attachment":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/media?parent=1633"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/categories?post=1633"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/tags?post=1633"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}