{"id":161,"date":"2019-07-29T14:10:04","date_gmt":"2019-07-29T14:10:04","guid":{"rendered":"https:\/\/pages.globalpaymentsintegrated.com\/helpcenter2020\/1\/how-do-i-refund-a-sale\/"},"modified":"2022-11-22T14:08:14","modified_gmt":"2022-11-22T14:08:14","slug":"how-do-i-refund-a-sale","status":"publish","type":"post","link":"https:\/\/help.globalpaymentsintegrated.com\/1\/account-management\/how-do-i-refund-a-sale\/","title":{"rendered":"How do I refund a sale?"},"content":{"rendered":"<p>A refund returns all or part of the transaction value to the customer. You can refund a sale only when the transaction is part of a closed batch. When you refund a sale, the value of the transaction leaves your account the next time you close the current batch.<\/p>\n<div class=\"notice\"><strong>Note<\/strong><strong>:<\/strong> If you do not have an option to refund a sale on the Payments Portal, the sale is part of an open batch and you must <a href=\"how-do-i-void-a-transaction\/\" rel=\"noreferrer noopener\" target=\"_blank\">perform a void<\/a>. You can refund a transaction from the History page.<\/div>\n<p>To refund a sale:<\/p>\n<p><strong>Option 1<\/strong>. Complete the steps in the following video:<\/p>\n<div style=\"text-align:center\">\n<p><iframe loading=\"lazy\" title=\"Refund a Sale\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/GII3nS6IVHg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<\/div>\n<p><strong>Option 2<\/strong>. Complete the following steps:<\/p>\n<ol>\n<li>On the toolbar, click <strong>History<\/strong>.<\/li>\n<li>Search for the transaction you want to refund.<\/li>\n<li>Click the transaction to display the detailed view.<\/li>\n<li>Click <strong>Refund<\/strong>.\n<div class=\"support-image\"><img decoding=\"async\" class=\"fr-dib\" src=\"https:\/\/pages.globalpaymentsintegrated.com\/helpcenter2020\/1\/wp-content\/uploads\/sites\/4\/2021\/05\/Payments-Portal_Refund.png\" style=\"width: truepx\" alt=\"An example transaction with the Refund button highlighted.\"><\/div>\n<\/li>\n<li>Check the <strong>Refund Amount&nbsp;<\/strong>is correct. If it is incorrect, type the correct refund amount.<\/li>\n<li>Click <strong>Refund<\/strong>. The Payments Portal confirms the refund was successful.<\/li>\n<\/ol>\n<h3>Voiding a refund<\/h3>\n<div class=\"notice\"><strong>Note:<\/strong> You can only void a refund that is part of an open batch.<\/div>\n<p>If you accidentally return funds to a customer using a refund, you can cancel the transaction using a void. You can void a refund using the refund-approval screen, or by using the History page.<\/p>\n<h4>Voiding a refund using the refund-approval screen<\/h4>\n<p>To void a refund using the refund-approval screen:<\/p>\n<p><strong>Option 1<\/strong>. Complete the steps in the following video:<\/p>\n<div style=\"text-align:center\">\n<p><iframe loading=\"lazy\" title=\"Void a Refund RAS\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/MMTwixxsz0U?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<\/div>\n<p><strong>Option 2<\/strong>. Complete the following steps:<\/p>\n<ol>\n<li>On the refund approval-screen, click <strong>Void Refund<\/strong>.<\/li>\n<li>On the Transaction Information screen, click <strong>Void Refund<\/strong>. The Payments Portal confirms you voided the refund.<\/li>\n<\/ol>\n<h4>Voiding a refund using the History page<\/h4>\n<p>To void a refund using the History page:<\/p>\n<p><strong>Option 1<\/strong>. Complete the steps in the following video:<\/p>\n<div style=\"text-align:center\">\n<p><iframe loading=\"lazy\" title=\"Void a Refund History Page\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/etC-iYjfdcc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<\/div>\n<li>Complete the following steps:\n<ol>\n<li>On the toolbar, click <strong>History<\/strong>.<\/li>\n<li>Click on the refunded transaction you want to void.<\/li>\n<li>Click <strong>Void Refund<\/strong>.<\/li>\n<li>Click <strong>Void Refund<\/strong>. The Payments Portal confirms you have voided your refund.<\/li>\n<\/ol>\n<\/li>\n","protected":false},"excerpt":{"rendered":"<p>A refund returns all or part of the transaction value to the customer. You can refund a sale only when the transaction is part of a closed batch. When you refund a sale, the value of the transaction leaves your account the next time you close the current batch. Note: If you do not have [&hellip;]<\/p>\n <div style=\"margin-bottom:20px;\" class=\"page-blu\"><a class=\"moretag\" href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/account-management\/how-do-i-refund-a-sale\/\">Read More <\/a><\/div>","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27,45,222],"tags":[383,384,38,31,385,52,386],"_links":{"self":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/161"}],"collection":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/comments?post=161"}],"version-history":[{"count":4,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/161\/revisions"}],"predecessor-version":[{"id":1962,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/161\/revisions\/1962"}],"wp:attachment":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/media?parent=161"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/categories?post=161"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/tags?post=161"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}