{"id":1493,"date":"2022-09-29T14:22:37","date_gmt":"2022-09-29T14:22:37","guid":{"rendered":"https:\/\/help.globalpaymentsintegrated.com\/1\/?p=1493"},"modified":"2025-05-28T14:04:47","modified_gmt":"2025-05-28T14:04:47","slug":"how-do-i-change-the-com-control-password-on-my-m400","status":"publish","type":"post","link":"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/semi-integrated\/m400\/how-do-i-change-the-com-control-password-on-my-m400\/","title":{"rendered":"How do I change the Com Control password on my M400?"},"content":{"rendered":"\n<div class=\"notice notice-danger\"><strong>Important: <\/strong><\/strong>If you lose or forget your Com Control password, you can&#8217;t reset it using your Genius M400. You must contact our <a href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/genius\/countertop\/contact-us\/#Genius\" target=\"_blank\" rel=\"noopener noreferrer\">Support Team<\/a> to receive a replacement device.<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Change the Com Control password<\/h2>\n\n\n\n<ol>\n<li>Use the keypad to press <strong>1, 5,<\/strong> and <strong>9<\/strong> at the same time.<\/li>\n\n\n\n<li>Tap <strong>Com Control.<\/strong><br><br><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"225\" height=\"300\" class=\"wp-image-1498\" src=\"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-content\/uploads\/sites\/4\/2022\/09\/Com-Control-highlight.png\" alt=\"Select Com Control\"><\/figure><br><\/li>\n\n\n\n<li>Tap <strong>More.<\/strong><\/li>\n\n\n\n<li>Tap <strong>Configuration,<\/strong> and then use the keypad to enter the password. The default password is <strong>200331.<\/strong><\/li>\n\n\n\n<li>Tap <strong>OK.<\/strong><\/li>\n\n\n\n<li>Swipe up, and then tap <strong>Change Password.<\/strong><\/li>\n\n\n\n<li>Use the keypad to type the current password, and then tap <strong>OK.<\/strong><\/li>\n\n\n\n<li>Tap <strong>New Password,<\/strong> and then enter the new password. The new password must:\n<ul>\n<li>Contain only numeric values<\/li>\n\n\n\n<li>Have a minimum of 6 characters<\/li>\n\n\n\n<li>Have a maximum of 12 characters<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Tap <strong>Confirm Password,<\/strong> and then reenter the new password.<\/li>\n\n\n\n<li>Tap <strong>Set Password.<\/strong><\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Apply your settings and return to the home screen<\/h2>\n\n\n\n<ol>\n<li>Use the keypad to press the <strong>Cancel<\/strong> button twice.<\/li>\n\n\n\n<li>Tap <strong>Exit,<\/strong> and then tap <strong>Yes.<\/strong><\/li>\n\n\n\n<li>Tap the <strong>Genius<\/strong> icon.<br><br><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"225\" height=\"300\" class=\"wp-image-1502\" src=\"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-content\/uploads\/sites\/4\/2022\/09\/Com-Control-menu.png\" alt=\"Tap the Genius icon to return to the home screen\"><\/figure><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Important: If you lose or forget your Com Control password, you can&#8217;t reset it using your Genius M400. You must contact our Support Team to receive a replacement device. Change the Com Control password Apply your settings and return to the home screen<\/p>\n <div style=\"margin-bottom:20px;\" class=\"page-blu\"><a class=\"moretag\" href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/payment-devices\/semi-integrated\/m400\/how-do-i-change-the-com-control-password-on-my-m400\/\">Read More <\/a><\/div>","protected":false},"author":17,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[205,5],"tags":[310,823,596],"_links":{"self":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/1493"}],"collection":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/comments?post=1493"}],"version-history":[{"count":7,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/1493\/revisions"}],"predecessor-version":[{"id":2993,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/1493\/revisions\/2993"}],"wp:attachment":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/media?parent=1493"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/categories?post=1493"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/tags?post=1493"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}