{"id":126,"date":"2019-07-29T14:24:35","date_gmt":"2019-07-29T14:24:35","guid":{"rendered":"https:\/\/pages.globalpaymentsintegrated.com\/helpcenter2020\/1\/how-do-i-unlock-a-user-account\/"},"modified":"2024-06-25T08:54:02","modified_gmt":"2024-06-25T08:54:02","slug":"how-do-i-unlock-a-user-account","status":"publish","type":"post","link":"https:\/\/help.globalpaymentsintegrated.com\/1\/account-management\/payments-portal\/managing-users\/how-do-i-unlock-a-user-account\/","title":{"rendered":"How do I unlock a user account?"},"content":{"rendered":"\n<p>The Payments Portal locks an account when a user does not enter their password correctly six times in a row.<\/p>\n\n\n\n<div class=\"notice\"><strong>Note:<\/strong> The Payments Portal resets the number of failed log on attempts to zero when the user successfully enters their password.<\/div>\n\n\n\n<p>To unlock a user account:<\/p>\n\n\n\n<p><strong>Option 1<\/strong>. Complete the steps in the following video:<\/p>\n\n\n\n<div style=\"text-align: center\">\n<p><\/p><\/div>\n\n\n\n<figure class=\"wp-block-video\"><video controls src=\"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-content\/uploads\/sites\/4\/2019\/07\/How-do-I-unlock-a-user-account.mp4\"><\/video><\/figure>\n\n\n\n<p><strong>Option 2<\/strong>. Complete the following steps:<\/p>\n\n\n\n<ol>\n<li>On the toolbar, click <strong>Account<\/strong>.<\/li>\n\n\n\n<li>From the drop-down menu, click <strong>User Management<\/strong>.<\/li>\n\n\n\n<li>Click the user&#8217;s record to open the detailed view.<\/li>\n\n\n\n<li>Click <strong>Unlock the User Account<\/strong>.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>The Payments Portal locks an account when a user does not enter their password correctly six times in a row. Note: The Payments Portal resets the number of failed log on attempts to zero when the user successfully enters their password. To unlock a user account: Option 1. Complete the steps in the following video: [&hellip;]<\/p>\n <div style=\"margin-bottom:20px;\" class=\"page-blu\"><a class=\"moretag\" href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/account-management\/payments-portal\/managing-users\/how-do-i-unlock-a-user-account\/\">Read More <\/a><\/div>","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[223,27,45],"tags":[310,31,298,299,331,318,327],"_links":{"self":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/126"}],"collection":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/comments?post=126"}],"version-history":[{"count":2,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/126\/revisions"}],"predecessor-version":[{"id":2627,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/126\/revisions\/2627"}],"wp:attachment":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/media?parent=126"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/categories?post=126"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/tags?post=126"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}