{"id":115,"date":"2019-07-29T11:58:30","date_gmt":"2019-07-29T11:58:30","guid":{"rendered":"https:\/\/pages.globalpaymentsintegrated.com\/helpcenter2020\/1\/i-have-forgotten-my-user-name-for-the-payments-portal-what-do-i-do\/"},"modified":"2022-11-21T15:43:58","modified_gmt":"2022-11-21T15:43:58","slug":"i-have-forgotten-my-user-name-for-the-payments-portal-what-do-i-do","status":"publish","type":"post","link":"https:\/\/help.globalpaymentsintegrated.com\/1\/account-management\/i-have-forgotten-my-user-name-for-the-payments-portal-what-do-i-do\/","title":{"rendered":"I have forgotten my user name for the Payments Portal. What do I do?"},"content":{"rendered":"
Note:<\/strong> When you retrieve your username, you also need to change your password.<\/div>\n

To retrieve your username, complete the following steps:<\/p>\n

    \n
  1. Go to https:\/\/tsys.accessaccountdetails.com\/sign-in\/<\/a>.<\/li>\n
  2. Click Forgot your username\/password?<\/strong>\n
    \"The<\/div>\n<\/li>\n
  3. Click Can’t remember your username?<\/strong>\n
    \"The<\/div>\n<\/li>\n
  4. In the Email Address<\/strong> box, type the email address connected to your account.<\/li>\n
  5. Click Recover Account<\/strong>. The Payments Portal sends an email to the email address you connected to your account.\n
    \"The<\/div>\n<\/li>\n
  6. Click the link in the email. The link in the email expires after three hours.<\/strong><\/li>\n
  7. Take a note of your username.\n
    \"The<\/div>\n<\/li>\n
  8. In the New Password box, type your new password. Your password must:\n