{"id":104,"date":"2019-07-30T13:25:24","date_gmt":"2019-07-30T13:25:24","guid":{"rendered":"https:\/\/pages.globalpaymentsintegrated.com\/helpcenter2020\/1\/how-do-i-reset-my-genius-ex-password\/"},"modified":"2025-05-21T08:18:22","modified_gmt":"2025-05-21T08:18:22","slug":"how-do-i-reset-my-genius-ex-password","status":"publish","type":"post","link":"https:\/\/help.globalpaymentsintegrated.com\/1\/account-management\/how-do-i-reset-my-genius-ex-password\/","title":{"rendered":"How do I reset my device EX password?"},"content":{"rendered":"<ol>\n<li>Use a web browser to go to <a href=\"https:\/\/merchant.roamdata.com\/\" target=\"_target\" rel=\"noopener noreferrer\">https:\/\/merchant.roamdata.com\/<\/a>.<\/li>\n<li>Click <strong>Forgot Password<\/strong>.\n<div class=\"support-image\"><img decoding=\"async\" class=\"fr-dib\" src=\"https:\/\/pages.globalpaymentsintegrated.com\/helpcenter2020\/1\/wp-content\/uploads\/sites\/4\/2021\/05\/Managing-Log-On_Genius-EX-sign-in-page-NEW.png\" style=\"width: 50%;height: 50%\" alt=\"The Genius Ex sign-in page with the Forgot Your Password link highlighted.\"><\/div>\n<\/li>\n<li>Complete the password reset information:<\/li>\n<ul>\n<li>Type your <strong>Username<\/strong>.<\/li>\n<li> Click <strong>Submit<\/strong>. GeniusEX forwards you an automated email and displays a confirmation message.<\/li>\n<div class=\"notice\"><strong>Note:<\/strong> If you do not receive the automated email, contact our <a href=\"managing-my-account\/contact-us\/\n#Customer\" target=\"_blank\" rel=\"noopener noreferrer\">Customer Support Team<\/a>.<\/div>\n<\/ul>\n<li>Click <strong>Close<\/strong>.<\/li>\n<li>In the password-reset email, follow the <strong>Click here to reset your password<\/strong> link.<\/li>\n<li>Follow the instructions to reset your password:<\/li>\n<ul>\n<li>Answer the security questions when prompted.<\/li>\n<li> In the <strong>Choose Password<\/strong> field, type your chosen password.<\/li>\n<li> In the <strong>Retype Password<\/strong> field, re-type your chosen password.<\/li>\n<li>Click <strong>Continue<\/strong>.<\/li>\n<\/ul>\n<div class=\"notice\"><strong>Note:&nbsp;<\/strong>Your password must contain between 8 and 20 characters including at least one number, a mixture of uppercase and lowercase letters, and it must not match your user name. You are prompted to change your password every 90 days, and you cannot use a password more than once.<\/div>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Use a web browser to go to https:\/\/merchant.roamdata.com\/. Click Forgot Password. Complete the password reset information: Type your Username. Click Submit. GeniusEX forwards you an automated email and displays a confirmation message. Note: If you do not receive the automated email, contact our Customer Support Team. Click Close. In the password-reset email, follow the Click [&hellip;]<\/p>\n <div style=\"margin-bottom:20px;\" class=\"page-blu\"><a class=\"moretag\" href=\"https:\/\/help.globalpaymentsintegrated.com\/1\/account-management\/how-do-i-reset-my-genius-ex-password\/\">Read More <\/a><\/div>","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27,219],"tags":[294,300,292,297,298,301,299],"_links":{"self":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/104"}],"collection":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/comments?post=104"}],"version-history":[{"count":5,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/104\/revisions"}],"predecessor-version":[{"id":3135,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/posts\/104\/revisions\/3135"}],"wp:attachment":[{"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/media?parent=104"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/categories?post=104"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.globalpaymentsintegrated.com\/1\/wp-json\/wp\/v2\/tags?post=104"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}