Articles tagged: view transactions

How does my Mini device work?

Note: Your Semi-Integrated Mini does not share any sensitive cardholder data with your POS.

Your POS sends information about the transaction to your Semi-Integrated Mini such as the price and number of items.
Your Semi-Integrated Mini application displays the information to your customer.

How does my Handheld device work?

Note: Your Genius Handheld does not share any sensitive cardholder data with your POS.

Your POS sends information about the transaction to your Genius Handheld, such as the price and number of items.
Your Genius Handheld displays the information to your customer.

How does my Countertop device work?

Note: Your Genius Countertop does not share any sensitive cardholder data with your POS.

Your POS sends information about the transaction to your Genius Countertop, such as the price and number of items.
Your Genius Countertop displays the information to your customer.

What is the Payments Portal?

The Payments Portal is an online tool that you can use to enter and manage transactions on your computer. It includes the following features:

Credit and debit card sales
Gift card sales, activation, adding value, and balance inquiry
Online account management
Recurring billing
Historic search for transactions and batches
Batch processing
Multiple user accounts and permissions

You can access the Payments Portal at https://tsys.accessaccountdetails.com/sign-in/… Read More “What is the Payments Portal?”

How do I access Statements and Reporting?

You can access Statements and Reporting through the following:

Payments Portal
TSYS Portal

You can log on to these portals from any device that has an internet connection and a web browser. Log on using the user name we have provided or your administrator has provided.… Read More “How do I access Statements and Reporting?”

How do I view transactions that I ran on my device?

To view transactions that you ran on your Semi-Integrated device, visit the Payments Portal at https://tsys.accessaccountdetails.com/sign-in.

Can I use my device to refund transactions?

Yes. To refund a transaction using your device, complete the following steps:

Step 1. Use your POS to refund the transaction.

Step 2. When your Genius device prompts for a card, ask your customer to use your Genius device to tap, swipe, or insert their card.… Read More “Can I use my device to refund transactions?”

How do I download a summary of my sales and activity?

To download a summary of your sales and activity in .CSV format:

Option 1. Complete the steps in the following video:

Option 2. Complete the following steps:

On the toolbar, click Overview.
To select a time range, use the Period drop-down menu.

How do I search for a transaction?

You can use the Find tool on the History page to narrow your search results using multiple search options.

Note: If you do not have the customer’s full card‑number, you can search for the last four numbers on their card. You can find the last four numbers of the customer’s card on the customer’s receipt.

What can I do with my search results?

When you are viewing the search results you can:

Group or ungroup your results – group any related transactions, for example, a pre‑authorization with its completed sale.
Download your results in .CSV format – you can download your search results.
Open a detailed view of a transaction – you can view more information about the transaction.