My Genius e285 doesn’t turn on, what do I do? Before you attempt to turn on your Genius e285, charge it for at least 30 minutes. After you charge your Genius e285, complete the following steps: To turn on your Genius e285, press and hold the Enter button for four seconds.… Read More “My Genius e285 doesn’t turn on, what do I do?”
My Genius P400’s keypad isn’t working, what do I do? If any of the keys on your Genius P400 are not working, contact our Genius Support Team.
My Genius P400 does not turn on, what do I do? Complete the steps in the flowchart to diagnose the issue with your Genius P400. You can also contact our Genius Support Team.
My Genius P400 isn’t reading chip cards, what do I do? Your Genius P400 accepts EMV cards. If your Genius P400 is not reading a chip card, check that the card is fully inserted into the card slot. If the card is fully inserted, but still is not being read, complete the following steps: Remove the card from your Genius P400.… Read More “My Genius P400 isn’t reading chip cards, what do I do?”
My Genius M400 doesn’t turn on, what do I do? Complete the steps in the flowchart to diagnose the issue with your Genius M400. You can also contact our Genius Support Team.
My Genius P400 is not functioning correctly, what do I do? My Genius P400 is not connecting to the internet If your Genius P400 is not connecting to the internet, complete the following steps: Step 1. Run a gateway connection test by completing the following steps: a. From the home screen, use the keypad to press 000.… Read More “My Genius P400 is not functioning correctly, what do I do?”
Why is the Genius Mini application not responding to my sales requests? The Genius Mini application responds to sales requests sent only by a POS application that you have installed on the same mobile device. The Genius Mini application may not respond to your sales requests because of the following: Incorrect IP address Wrong Merchantware credentials Incorrect IP address Check that the IP address in your POS application matches the IP address shown on the Info menu in the Genius Mini application.… Read More “Why is the Genius Mini application not responding to my sales requests?”
My Genius M400 isn’t reading chip cards, what do I do? Your Genius M400 accepts EMV cards. If your Genius M400 is not reading a chip card, check that the card is fully inserted into the card slot. If the card is fully inserted, but still is not being read, complete the following steps: Remove the card from your Genius M400.… Read More “My Genius M400 isn’t reading chip cards, what do I do?”
My Genius P400 is frozen, what do I do? Complete the steps in the flowchart to unfreeze your Genius P400. If this does not work, contact our Genius Support Team.