My e285 is frozen, what do I do? To unfreeze your Semi-Integrated e285, complete the following steps:
My e285 doesn’t turn on, what do I do? Before you attempt to turn on your Semi-Integrated e285, charge it for at least 30 minutes. After you charge your Semi-Integrated e285, complete the following steps: To turn on your Semi-Integrated e285, press and hold the Enter button for four seconds.… Read More “My e285 doesn’t turn on, what do I do?”
My P400’s keypad isn’t working, what do I do? If any of the keys on your Semi-Integrated P400 are not working, contact our Support Team.
My P400 does not turn on, what do I do? Complete the steps in the flowchart to diagnose the issue with your Semi-Integrated P400. You can also contact our Support Team.
My P400 isn’t reading chip cards, what do I do? Your Semi-Integrated P400 accepts EMV cards. If your Semi-Integrated P400 is not reading a chip card, check that the card is fully inserted into the card slot. If the card is fully inserted, but still is not being read, complete the following steps: Remove the card from your Semi-Integrated P400.… Read More “My P400 isn’t reading chip cards, what do I do?”
My M400 doesn’t turn on, what do I do? Complete the steps in the flowchart to diagnose the issue with your Semi-Integrated M400. You can also contact our Support Team.
My P400 is not functioning correctly, what do I do? My Genius P400 is not connecting to the internet If your Genius P400 is not connecting to the internet, complete the following steps: Step 1. Run a gateway connection test by completing the following steps: a. From the home screen, use the keypad to press 000.… Read More “My P400 is not functioning correctly, what do I do?”
Why is the Mini application not responding to my sales requests? The Genius Mini application responds to sales requests sent only by a POS application that you have installed on the same mobile device. The Genius Mini application may not respond to your sales requests because of the following: Incorrect IP address Wrong Merchantware credentials Incorrect IP address Check that the IP address in your POS application matches the IP address shown on the Info menu in the Genius Mini application.… Read More “Why is the Mini application not responding to my sales requests?”
My M400 isn’t reading chip cards, what do I do? Your Semi-Integrated M400 accepts EMV cards. If your Semi-Integrated M400 is not reading a chip card, check that the card is fully inserted into the card slot. If the card is fully inserted, but still is not being read, complete the following steps: Remove the card from your Semi-Integrated M400.… Read More “My M400 isn’t reading chip cards, what do I do?”
My P400 is frozen, what do I do? Complete the steps in the flowchart to unfreeze your Semi-Integrated P400. If this does not work, contact our Support Team.