My Mini device does not turn on, what do I do? If your Genius Mini doesn’t turn on, check it has sufficient charge. If your Genius Mini has a low battery level, the status indictor flashes red. To charge your Genius Mini, complete the following steps: Insert the micro USB cable into the micro USB port on your Genius Mini.… Read More “My Mini device does not turn on, what do I do?”
My Handheld device does not turn on, what do I do? If your Handheld does not turn on, check if it has sufficient charge. To check if your Handheld has sufficient charge, complete the following steps: Insert the micro USB cable into the micro USB port on your Handheld. Plug the micro USB cord into a power outlet.… Read More “My Handheld device does not turn on, what do I do?”
My Handheld device is frozen, what do I do? To unfreeze your Handheld, complete the following steps: Tap . Swipe up on the application to force close it. Reopen the application. If your Handheld is still frozen, contact our Support Team.
My e285 doesn’t turn on, what do I do? Before you attempt to turn on your Genius e285, charge it for at least 30 minutes. After you charge your Genius e285, complete the following steps: To turn on your Genius e285, press and hold the Enter button for four seconds.… Read More “My e285 doesn’t turn on, what do I do?”
My P400 does not turn on, what do I do? Complete the steps in the flowchart to diagnose the issue with your Genius P400. You can also contact our Genius Support Team.
My M400 doesn’t turn on, what do I do? Complete the steps in the flowchart to diagnose the issue with your Genius M400. You can also contact our Genius Support Team.
My P400 is frozen, what do I do? Complete the steps in the flowchart to unfreeze your Genius P400. If this does not work, contact our Genius Support Team.
My M400 is frozen, what do I do? Complete the steps in the flowchart to unfreeze your Genius M400. If this does not work, contact our Genius Support Team.
My Countertop device does not turn on, what do I do? Follow the steps in the flowchart to diagnose the issue with your Genius device. You can also contact our Genius Support Team.
My Countertop device is frozen, what do I do? Follow the steps in the flowchart to unfreeze your Genius device. If this does not work, contact our Genius Support Team.