Articles tagged: troubleshooting

My P400 does not turn on, what do I do?

Complete the steps in the flowchart to diagnose the issue with your Semi-Integrated P400. You can also contact our Support Team.

My P400 isn’t reading chip cards, what do I do?

Your Semi-Integrated P400 accepts EMV cards. If your Semi-Integrated P400 is not reading a chip card, check that the card is fully inserted into the card slot.

If the card is fully inserted, but still is not being read, complete the following steps:

Remove the card from your Semi-Integrated P400.

My M400 doesn’t turn on, what do I do?

Complete the steps in the flowchart to diagnose the issue with your Semi-Integrated M400. You can also contact our Support Team.

My P400 is not functioning correctly, what do I do?

My Genius P400 is not connecting to the internet

If your Genius P400 is not connecting to the internet, complete the following steps:

Step 1. Run a gateway connection test by completing the following steps:

a. From the home screen, use the keypad to press 000.… Read More “My P400 is not functioning correctly, what do I do?”

Why is the Mini application not responding to my sales requests?

The Genius Mini application responds to sales requests sent only by a POS application that you have installed on the same mobile device. The Genius Mini application may not respond to your sales requests because of the following:

Incorrect IP address
Wrong Merchantware credentials

Incorrect IP address

Check that the IP address in your POS application matches the IP address shown on the Info menu in the Genius Mini application.… Read More “Why is the Mini application not responding to my sales requests?”

My M400 isn’t reading chip cards, what do I do?

Your Semi-Integrated M400 accepts EMV cards. If your Semi-Integrated M400 is not reading a chip card, check that the card is fully inserted into the card slot.

If the card is fully inserted, but still is not being read, complete the following steps:

Remove the card from your Semi-Integrated M400.

My Semi-Integrated M400 is not connecting to the internet

If your Semi-Integrated M400 is not connecting to the internet, complete the following steps:

1. Run a gateway connection test by completing the following steps:

a. From the home screen, use the keypad to press 000.… Read More “My M400 isn’t functioning correctly, what do I do?”