Who do I contact if my Genius device is not running offline transactions? Contact your POS integrator if you are having issues running offline transactions.
What additional evidence can a retail merchant provide to defend against chargebacks? In addition to the actions described in What is a chargeback?, you can also provide the following evidence: A receipt signed by the cardholder Documentation stating that the issuing bank authorized the transaction because of a technical fallback. What can I do to help prevent chargebacks?… Read More “What additional evidence can a retail merchant provide to defend against chargebacks?”