If you have more questions, contact the relevant support team:
For help with setting up or using your Genius device.
For help setting up non-Genius terminals or checking the status of your equipment order.
For help with retrieval requests or chargebacks if you use TSYS as your processor.
For help with retrieval requests or chargebacks if you use First Data as your processor.
For help with your invoicing solution.
For help with sales and all other questions, contact our Customer Support Team.
Semi-Integrated Support Team
Phone: (1) (888) 249-3220
Fax: (1) (857) 241-5429
Opening hours: 24 hours a day, seven days a week
Technical Support Team
Phone: (1) (800) 941-6557
Fax: (1) (857) 241-5429
Opening hours: 24 hours a day, seven days a week
TSYS Chargeback Team
Phone: (1) (866) 637-5467
Fax: (1) (706) 644-5210
Opening hours: 08:00 – 17:00 EST, Monday to Friday
First Data Chargeback Team
Phone: (1) (800) 672-5007
Fax: (1) (402) 933-1525
Opening hours: 09:00 – 21:00 EST, Monday to Friday
NMI Invoicing Solution
Phone: (1) (800) 617-4850
Email: support@nmi.com
Opening hours: 09:00 – 19:00 EST, Monday to Friday
Customer Support Team
Phone: (1) (800) 941-6557
Fax: (1) (857) 241-5429
Email: csprocessing@cayan.com
Opening hours: 24 hours a day, seven days a week