In addition to the actions described in What is a chargeback?, you can also provide the following evidence:
Evidence of the cardholder’s actions
- Signed contract that states the terms under which the cardholder could have canceled the service
- Evidence that the cardholder is using the goods or services
- Evidence that the cardholder canceled within the same month that you issued billing and provided partial services
- Evidence that the cardholder did not attempt to cancel the services
- Evidence that the cardholder cancelled on the same day as the transaction
Evidence of your actions
- Legally binding contract between you and the cardholder
- A previous transaction that the cardholder has not disputed
- Evidence that you issued a refund before the chargeback because the cardholder canceled the service
- Evidence that you bill the cardholder after you provide services
- Evidence that the transaction date was before the cancelation date
What can I do to help prevent chargebacks?
…
Read More “What additional evidence can a recurring billing or service-based merchant provide to defend against chargebacks?”