Semi-Integrated terminal demos We provide interactive demos of our devices that you can use to learn how to perform the following functions: Run a sale Access the Admin screen Run a Gateway Connection Test To use a demo for your device, click on its image.… Read More “Semi-Integrated terminal demos”
How can I test my V400m’s connection with the LAN and WAN? To test your V400m’s network connection, use the options in the WiFi menu. In the WiFi menu, you can view the network status and test your connection with the Local Area Network (LAN), the Wide Area Network (WAN), or with the internet by using the ping function.… Read More “How can I test my V400m’s connection with the LAN and WAN?”
How does my V400m work with my network? Your V400m uses WiFi or Bluetooth to connect to your network and POS. We configure your V400m with the same gateway credentials that your POS uses to process transactions, which allows your V400m to communicate directly with our gateway. Note: We recommend that you assign a static IP address to your V400m to prevent it disconnecting from your POS.
Can my V400m accept payment types other than credit and debit? Yes. Your V400m can accept the following payment methods: Credit Debit Mobile payments Your V400m can also accept FSA cards if your POS supports them.
What are the V400m’s default ports and hosts? Your device uses the following ports: Port Protocol 443 SSL 8443 HTTPS 8080 HTTP Your device uses the following hosts: genius.merchantware.net transport.merchantware.net ps1.merchantware.net logupload.merchantware.net
How can I find out the IP address of my V400m? From the home screen, use the keypad to press 000. Use the keypad to type the password, and then tap OK. The default password is 9416557. Your device displays the IP address in the IP address field. To return to the home screen, tap Exit.… Read More “How can I find out the IP address of my V400m?”
My V400m isn’t accepting contactless payments, what do I do? If the battery level is low on your device, you will not be able to run contactless transactions. To avoid this, charge your device when you’re not using it. If your device still can’t accept contactless payments, contact our Support Team.
My V400m isn’t reading chip cards, what do I do? Your V400m accepts chip cards. If your V400m is not reading a chip card, check that the card is fully inserted into the card slot. If the card is fully inserted, but still is not being read, complete the following steps: Remove the card from your V400m.… Read More “My V400m isn’t reading chip cards, what do I do?”
How do I configure a dynamic IP address on my e285? Note: If your device isn’t connected to the network, go to How do I set up my e285? If you previously configured a static IP address but you now want to configure a dynamic IP address, follow the steps for your connection type: Wi-Fi Bluetooth Wi-Fi Use the keypad to press 1, 5, and 9 at the same time.… Read More “How do I configure a dynamic IP address on my e285?”
Who do I contact if my device is not running offline transactions? Contact your POS integrator if you are having issues running offline transactions.