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How can I defend myself against chargebacks?

If you receive a chargeback, you should do the following:

  1. Follow the instructions on the chargeback notification.
  2. Respond by the due date listed on the notification.
  3. Provide a written reply addressing all of the cardholder’s concerns.
  4. Provide copies of all transaction documents, including, but not limited to the following:
    • Order forms
    • Invoices
    • Contracts
  5. Respond to all retrieval requests on time and provide accurate information.
… Read More “How can I defend myself against chargebacks?”

What is a retrieval request?

If a cardholder disputes a transaction, their issuing bank asks you to send evidence about the transaction. This is known as a retrieval request. For example, if a cardholder has a transaction on their bank statement that they don’t recognize, they can contact their issuing bank and dispute the transaction.… Read More “What is a retrieval request?”