Articles tagged: reporting

How do I access Statements and Reporting?

You can access Statements and Reporting through the following:

Payments Portal
TSYS Portal

You can log on to these portals from any device that has an internet connection and a web browser. Log on using the user name we have provided or your administrator has provided.… Read More “How do I access Statements and Reporting?”

Understanding your statement

We have created printable guides to help you understand your statement, which you can access using the Statements and Reporting tool. The guides are in PDF format; to view them you need a PDF viewer such as Adobe Acrobat Reader.… Read More “Understanding your statement”

When will I receive my funds?

You receive your funds within the following timelines:

Within three business days of settling or batching your terminal or software.
Some businesses can expect to see the deposit for today’s transactions in their bank account the next business day.
American Express processes funds from their “ESA” and “Want to Honor” programs separately.

My funds are withheld, when will I receive them?

We may withhold funds for the following reasons:

Fraud protection
Backup withholding

Fraud protection

We may withhold funds to help protect you from fraud, for example, we may withhold funds for the following reasons:

If the batches are the first batches settled on a new account
If there are transactions that are unusually high in value

We can withhold funds by either delaying a batch or by diverting the funds into a non-interest-bearing escrow account.… Read More “My funds are withheld, when will I receive them?”

Can I access my account information online?

Yes. You can access your account information using our Statements and Reporting tool. Our Statements and Reporting tool is an online reporting system, which allows you to view the following information:

Statements, batch, and transaction information for the previous 18 months
Deposits
Chargebacks

Can I receive my statements by mail?

We have gone paperless. You can view and download all your statements free of charge from the Statements and Reporting tool.

If you prefer to receive statements by mail, contact our Customer Support Team.

Why have I received two different monthly statements?

If we migrated your merchant service account to TSYS after the 2nd day of the month, you may have received two separate statements and seen multiple new fees deducted from your bank account. This happens only if you processed transactions with First Data before we migrated your account to TSYS.… Read More “Why have I received two different monthly statements?”