Articles tagged: receipt

How do I print a receipt on my Genius V400m?

To print a receipt on your Genius V400m, load the receipt paper, and then run a transaction.

Note: To disable receipt printing on your Genius V400m, contact our Genius Support Team.

Loading the receipt paper

Note: Use only a 57mm x 40mm thermal paper roll.

How do I replace the paper roll in my Genius V400m?

Note: Use only 57mm x 40mm thermal printer-paper.

To open the paper compartment on your device, pull up the latch, and then pull down the compartment door.
Remove the empty paper roll from the paper compartment.
Insert the replacement paper roll with the edge of the paper at the top of the roll.

How do I update the time on my Genius Handheld?

To update the time on your Genius Handheld, complete the following steps:

From the home screen, tap .
Tap and then swipe up and tap Date & time.
On the Date & time menu, tap Automatic date & time.
Select Use network-provided time.

Do I need to collect signatures for all EMV transactions?

No. Many of the major US card brands no longer require customers to sign an electronic receipt when they use an EMV card to purchase goods or services. If you accept EMV cards, you can process most transactions without a signature.… Read More “Do I need to collect signatures for all EMV transactions?”

Can I add a refund or return policy to my receipts?

Yes. You can add a refund or return policy to your receipts using the Receipt Refund/Return Policy function. Your refund or return policy can be up to 700 characters in length, and you can preview your receipts before adding or updating the policy.… Read More “Can I add a refund or return policy to my receipts?”