How can I defend myself against chargebacks? If you receive a chargeback, you should do the following: Follow the instructions on the chargeback notification. Respond by the due date listed on the notification. Provide a written reply addressing all of the cardholder’s concerns. Provide copies of all transaction documents, including, but not limited to the following: Order forms Invoices Contracts Respond to all retrieval requests on time and provide accurate information.… Read More “How can I defend myself against chargebacks?”
What is a retrieval request? If a cardholder disputes a transaction, their issuing bank asks you to send evidence about the transaction. This is known as a retrieval request. For example, if a cardholder has a transaction on their bank statement that they don’t recognize, they can contact their issuing bank and dispute the transaction.… Read More “What is a retrieval request?”
How long should I keep transaction documentation? Each card brand sets its own requirements. To find out how long you should keep transaction documentation, contact the card brand associated with the transaction.