My Genius V400m isn’t accepting contactless payments, what do I do? If the battery level is low on your device, you will not be able to run contactless transactions. To avoid this, charge your device when you’re not using it. If your device still can’t accept contactless payments, contact our Genius Support Team.
My Genius V400m isn’t running transactions, what do I do? Note: To help prevent issues with your device, we recommend that you do the following: Charge your device when you’re not using it. Keep your device within range of the router. Connect your device to secure networks.
My Genius Mini does not turn on, what do I do? If your Genius Mini doesn’t turn on, check it has sufficient charge. If your Genius Mini has a low battery level, the status indictor flashes red. To charge your Genius Mini, complete the following steps: Insert the micro USB cable into the micro USB port on your Genius Mini.… Read More “My Genius Mini does not turn on, what do I do?”
My Genius Handheld does not turn on, what do I do? If your Genius Handheld does not turn on, check if it has sufficient charge. To check if your Genius Handheld has sufficient charge, complete the following steps: Insert the micro USB cable into the micro USB port on your Genius Handheld.… Read More “My Genius Handheld does not turn on, what do I do?”
My Genius e285 isn’t running transactions, what do I do? Note: To help prevent issues with your Genius e285, we recommend that you do the following: Charge your Genius e285 when you aren’t using it. Keep your Genius e285 within range of the router. Connect your Genius e285 only to secure networks.… Read More “My Genius e285 isn’t running transactions, what do I do?”
My Genius e285 doesn’t turn on, what do I do? Before you attempt to turn on your Genius e285, charge it for at least 30 minutes. After you charge your Genius e285, complete the following steps: To turn on your Genius e285, press and hold the Enter button for four seconds.… Read More “My Genius e285 doesn’t turn on, what do I do?”
My Genius e285 isn’t accepting contactless payments, what do I do? If the battery level is low, your Genius e285 can’t accept contactless payments. To avoid this, charge your Genius e285 when you’re not using it. If your Genius e285 still can’t accept contactless payments, contact our Genius Support Team.
My Genius P400 does not turn on, what do I do? Complete the steps in the flowchart to diagnose the issue with your Genius P400. You can also contact our Genius Support Team.