How does my Genius P400 work? Note: Your Genius P400 does not share any sensitive cardholder data with your POS. Your POS sends information about the transaction to your Genius P400, such as the price and number of items. Your Genius P400 displays the information to your customer.… Read More “How does my Genius P400 work?”
Can my Genius P400 and POS share a network connection? Yes. If you do not have enough Ethernet ports on your router, you can insert the network cable from your POS into your Genius P400 instead of inserting it into your router. By doing this, your POS and your Genius P400 can share a single network connection.… Read More “Can my Genius P400 and POS share a network connection?”
Can my Genius Countertop and POS share a network connection? Yes. If you do not have enough Ethernet ports on your router, you can insert the network cable from your POS into your Genius Countertop instead of inserting it into your router. By doing this, your POS and your Genius Countertop can share a single network connection.… Read More “Can my Genius Countertop and POS share a network connection?”
My Genius P400 isn’t reading chip cards, what do I do? Your Genius P400 accepts EMV cards. If your Genius P400 is not reading a chip card, check that the card is fully inserted into the card slot. If the card is fully inserted, but still is not being read, complete the following steps: Remove the card from your Genius P400.… Read More “My Genius P400 isn’t reading chip cards, what do I do?”
Can I use my Genius device to refund transactions when my customer is not present? No. Use your POS or the Payments Portal to refund a transaction when your customer is not present. Note: To refund a transaction using your POS, use the reference number from the original transaction.
My Genius Countertop isn’t reading chip cards, what do I do? Your Genius Countertop accepts EMV cards. If your Genius Countertop is not reading a chip card, check that the card is fully inserted into the card slot. If the card is fully inserted, but still is not being read, complete the following steps: Remove the card from the device.… Read More “My Genius Countertop isn’t reading chip cards, what do I do?”
How does my Genius M400 work? Note: Your Genius M400 does not share any sensitive cardholder data with your POS. Your POS sends information about the transaction to your Genius M400. Your Genius M400 displays the information to your customer. Your customer pays for their items using your Genius M400.… Read More “How does my Genius M400 work?”
How do I refund an EBT transaction? EBT Cash transactions Use your POS to refund an EBT Cash transaction. You must give your customer the dollar amount in cash. EBT SNAP transactions Use your POS to refund an EBT SNAP transaction. The customer must swipe their EBT SNAP card and enter their PIN.… Read More “How do I refund an EBT transaction?”