Articles tagged: pos

How do I connect my Genius device to a different POS?

To forget the POS that your Genius device is currently connected to and connect to a new POS using Bluetooth, complete the following steps:

Forget your current POS

Use the keypad to press 1, 5 and 9 at the same time.

Can my Genius device remember my POS on startup?

When you enabled Bluetooth connection on your Genius device, you selected one of the following possible connection modes:

Pair every time: On startup, your Genius device forgets all previous POS devices and automatically searches for available POS devices.
Pair with memory: On startup, your Genius device remembers the last POS device it was connected to and automatically reconnects to it.

I can’t find my Merchantware credentials. What do I do?

We sent your Merchantware credentials in an email with “Merchantware Credentials” in the subject line. If you can’t find your Merchantware credentials, contact our Support Team.

How does my Genius V400m work?

Note: Your V400m does not share any sensitive cardholder data with your POS.

Your POS sends information about the transaction to your V400m, such as the price and number of items.
Your V400m displays the information to your customer.
Your customer pays for their items using your V400m.

My Genius V400m isn’t reading chip cards, what do I do?

Your V400m accepts chip cards. If your V400m is not reading a chip card, check that the card is fully inserted into the card slot.

If the card is fully inserted, but still is not being read, complete the following steps:

Remove the card from your V400m.

Installing the root certificate when using Genius V400m

Important: You must install the root certificate using the same computer and web browser that you use for your POS. If the web browser for your POS updates, you must install the certificate again.

Installing the root certificate using Firefox

Go to https://help.globalpaymentsintegrated.com/crt/G2/prod_ca.crt

Remove the card from your Genius e285.

How does my Genius e285 work?

Note: Your Genius e285 does not share any sensitive cardholder data with your POS.

Your POS sends information about the transaction to your Genius e285, such as the price and number of items.
Your Genius e285 displays the information to your customer.

Articles tagged: pos

How do I connect my Genius device to a different POS?

Forget your current POS

Can my Genius device remember my POS on startup?

I can’t find my Merchantware credentials. What do I do?

How does my Genius V400m work?

My Genius V400m isn’t reading chip cards, what do I do?

Installing the root certificate when using Genius V400m

Installing the root certificate using Firefox

My Genius Handheld isn’t reading chip cards, what do I do?

My POS is not functioning correctly, what do I do?

My Genius e285 isn’t reading chip cards, what do I do?

How does my Genius e285 work?