Articles tagged: pos

How do I connect my device to a different POS?

To forget the POS that your device is currently connected to and connect to a new POS using Bluetooth, complete the following steps:

Forget your current POS

Use the keypad to press 1, 5 and 9 at the same time.
Tap Com Control, and then tap Bluetooth.

Can my device remember my POS on startup?

When you enabled Bluetooth connection on your device, you selected one of the following possible connection modes:

Pair every time: On startup, your device forgets all previous POS devices and automatically searches for available POS devices.
Pair with memory: On startup, your device remembers the last POS device it was connected to and automatically reconnects to it.

I can’t find my Merchantware credentials. What do I do?

We sent your Merchantware credentials in an email with “Merchantware Credentials” in the subject line. If you can’t find your Merchantware credentials, contact our Support Team.

How does my V400m work?

Note: Your V400m does not share any sensitive cardholder data with your POS.

Your POS sends information about the transaction to your V400m, such as the price and number of items.
Your V400m displays the information to your customer.
Your customer pays for their items using your V400m.

My V400m isn’t reading chip cards, what do I do?

Your V400m accepts chip cards. If your V400m is not reading a chip card, check that the card is fully inserted into the card slot.

If the card is fully inserted, but still is not being read, complete the following steps:

Remove the card from your V400m.

Installing the root certificate when using V400m

Important: You must install the root certificate using the same computer and web browser that you use for your POS. If the web browser for your POS updates, you must install the certificate again.

Installing the root certificate using Firefox

Go to https://help.globalpaymentsintegrated.com/crt/G2/prod_ca.crt

My Handheld isn’t reading chip cards, what do I do?

Your Genius Handheld accepts EMV cards. If your Genius Handheld is not reading a chip card, check that the card is fully inserted into the card slot.

If the card is fully inserted, but still is not being read, contact your POS provider to confirm that the integration between your POS and your Genius Handheld is up to date.

My POS is not functioning correctly, what do I do?

Important: If your POS is not functioning correctly or is not communicating with your Semi-Integrated device, contact your POS provider for technical support. Complete the steps in this article to work out if your POS error is related to your Semi-Integrated device.

My e285 device isn’t reading chip cards, what do I do?

Your Semi-Integrated e285 accepts EMV cards. If your Semi-Integrated e285 is not reading a chip card, check that the card is fully inserted into the card slot.

If the card is fully inserted, but still is not being read, complete the following steps:

Remove the card from your Semi-Integrated e285.

How does my e285 device work?

Note: Your Semi-Integrated e285 does not share any sensitive cardholder data with your POS.

Your POS sends information about the transaction to your Semi-Integrated e285, such as the price and number of items.
Your Semi-Integrated e285 displays the information to your customer.