To edit a refund or return policy:
Option 1. Complete the steps in the following video:
Option 2. Complete the following steps:
To delete a refund or return policy:
Option 1. Complete the steps in the following video:
Option 2. Complete the following steps:
You can use the Find tool on the History page to narrow your search results using multiple search options.
When you are viewing the search results you can:
A void cancels an unsettled transaction. You can void only transactions that are part of an open batch. When you close the current batch, any voided transactions are not transferred to your account from the customer’s account.
A pre-authorization temporarily holds funds in the customer’s account, which you later capture when you finalize the sale. You can use a pre-authorization to make sure customers pay for the services you provide, for example, at the start of their hotel stay or when they hire a car.… Read More “How do I run a pre-authorization?”
A refund returns all or part of the transaction value to the customer. You can refund a sale only when the transaction is part of a closed batch. When you refund a sale, the value of the transaction leaves your account the next time you close the current batch.… Read More “How do I refund a sale?”
If a card transaction requires a referral, you can complete the transaction using a forced sale. You run a forced sale from the Virtual Terminal, or from the History page.
To run a forced sale from the Virtual Terminal:
Your processor charges a different rate for each transaction depending on the amount of information you provide. When your customer uses a commercial card, you can provide extra information to try to lower your processing rate, for example:
To view your Activity Overview: