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My Genius Mini does not turn on, what do I do?

If your Genius Mini doesn’t turn on, check it has sufficient charge. If your Genius Mini has a low battery level, the status indictor flashes red.
To charge your Genius Mini, complete the following steps:

Insert the micro USB cable into the micro USB port on your Genius Mini.

My Genius e285 doesn’t turn on, what do I do?

Before you attempt to turn on your Genius e285, charge it for at least 30 minutes. After you charge your Genius e285, complete the following steps:

1. To turn on your Genius e285, press and hold the Enter button for four seconds.

My Genius P400 does not turn on, what do I do?

Complete the steps in the flowchart to diagnose the issue with your Genius P400. You can also contact our Genius Support Team.

My Genius M400 doesn’t turn on, what do I do?

Complete the steps in the flowchart to diagnose the issue with your Genius M400. You can also contact our Genius Support Team.

My Genius P400 is frozen, what do I do?

Complete the steps in the flowchart to unfreeze your Genius P400. If this does not work, contact our Genius Support Team.

My Genius M400 is frozen, what do I do?

Complete the steps in the flowchart to unfreeze your Genius M400. If this does not work, contact our Genius Support Team.