You can access Statements and Reporting through the following:
- Payments Portal
- TSYS Portal
You can log on to these portals from any device that has an internet connection and a web browser. Log on using the user name we have provided or your administrator has provided.… Read More “How do I access Statements and Reporting?”
We have created printable guides to help you understand your statement, which you can access using the Statements and Reporting tool. The guides are in PDF format; to view them you need a PDF viewer such as Adobe Acrobat Reader.… Read More “Understanding your statement”
Unfortunately, we don’t have access to your statement information until the day the billing is processed. However, you can use Statements and Reporting to view statements the day after the fees are debited from your account.
We have gone paperless. You can view and download all your statements free of charge from the Statements and Reporting tool.
If you prefer to receive statements by mail, contact our Customer Support Team.
You can choose to pay your card transaction fees either daily or monthly. The following payment options are available:
- Tiered pricing
- Interchange pricing
Note: If you choose to pay your transaction fees daily on either tiered or interchange pricing, your account fees and any balances owed are charged on the last business day of the month.
… Read More “What options do I have for paying my fees?”
Monthly fees are taken out of your account between the first and fifth business day of the month. For example, your account activity in January will be debited on the second business day of February.
When fees are deducted, the descriptor on your bank statement is typically one of the following:
- CR CD CHBK: Debit for chargebacks
- CR CD ADJ: Adjustments
- MERCH FEES: Card brand fees and account fees
These are third-party services that charge their own fees. While we can help you to set up these third-party gateway services, you need to contact their Client Service department for any billing questions related to their service.
If we migrated your merchant service account to TSYS after the 2nd day of the month, you may have received two separate statements and seen multiple new fees deducted from your bank account. This happens only if you processed transactions with First Data before we migrated your account to TSYS.… Read More “Why have I received two different monthly statements?”