I can’t find my Merchantware credentials. What do I do? We sent your Merchantware credentials in an email with “Merchantware Credentials” in the subject line. If you can’t find your Merchantware credentials, contact our Support Team.
How does my Genius V400m work with my network? Your V400m uses WiFi or Bluetooth to connect to your network and POS. We configure your V400m with the same gateway credentials that your POS uses to process transactions, which allows your V400m to communicate directly with our gateway. Note: We recommend that you assign a static IP address to your V400m to prevent it disconnecting from your POS.
Why is the Genius Mini application not responding to my sales requests? The Genius Mini application responds to sales requests sent only by a POS application that you have installed on the same mobile device. The Genius Mini application may not respond to your sales requests because of the following: Incorrect IP address Wrong Merchantware credentials Incorrect IP address Check that the IP address in your POS application matches the IP address shown on the Info menu in the Genius Mini application.… Read More “Why is the Genius Mini application not responding to my sales requests?”