Contact us

If you have more questions, contact the relevant support team:

For help with setting up or using your Genius device.

For help setting up non-Genius terminals or checking the status of your equipment order.

For help with retrieval requests or chargebacks if you use TSYS as your processor.

For help with retrieval requests or chargebacks if you use First Data as your processor.

For help with your invoicing solution.

For help with sales and all other questions, contact our Customer Support Team.

Phone: (1) (888) 249-3220
Fax: (1) (857) 241-5429
Opening hours: 24 hours a day, seven days a week

Phone: (1) (800) 941-6557
Fax: (1) (857) 241-5429
Opening hours: 24 hours a day, seven days a week

Phone: (1) (866) 637-5467
Fax: (1) (706) 644-5210
Opening hours: 08:00 – 17:00 EST, Monday to Friday

Phone: (1) (800) 672-5007
Fax: (1) (402) 933-1525
Opening hours: 09:00 – 21:00 EST, Monday to Friday

Phone: (1) (800) 617-4850
Email: support@nmi.com
Opening hours: 09:00 – 19:00 EST, Monday to Friday

Phone: (1) (800) 941-6557
Fax: (1) (857) 241-5429
Email: csprocessing@cayan.com
Opening hours: 24 hours a day, seven days a week

Let us know if this answered your question. If not, please let us know why!