In addition to the actions described in What is a chargeback?, you can also provide the following evidence:
Example evidence of the cardholder’s actions
- Cardholder’s authorization for someone else to sign for goods or services on their behalf.
- Release form or waiver that the cardholder signed that allows you to deliver packages to the cardholder’s address without requiring a signature, and an unsigned Proof of Delivery (POD).
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Read More “What additional evidence can a keyed-entry or MOTO merchant provide to defend against chargebacks?”