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Why is my POS prompting me to call the cardholder’s issuing bank?

If a cardholder receives a “soft decline” when paying for goods or services, your POS prompts you to call the cardholder’s issuing bank. The issuing bank will ask you for information about the transaction and then do one of the following:

  • Decline the transaction
  • Approve the transaction and give you an authorization code to run a force sale

How do I run a force sale?

… Read More “Why is my POS prompting me to call the cardholder’s issuing bank?”

What is a chargeback?

If you have a chargeback on your account, a cardholder has raised a dispute about a transaction you ran using their payment details. The cardholder’s issuing bank instructs your processor to remove the dollar amount from your account and your processor mails you a chargeback notification.… Read More “What is a chargeback?”