My Genius P400’s keypad isn’t working, what do I do? If any of the keys on your Genius P400 are not working, contact our Genius Support Team.
What features can my Genius device support? The Genius solution is available on the following devices: Genius P400 Genius e285 Genius M400 Genius V400m The features you can use depend on the type of device you have and what our Customer Support Team and your POS supplier has been enabled.… Read More “What features can my Genius device support?”
How do I view the application version on my Genius device? You can view the application version of your Genius device on the Admin Overview screen. To open the Admin Overview screen, complete the following steps: From the home screen, use the keypad to press 000. Type the password and then tap OK.… Read More “How do I view the application version on my Genius device?”
Genius Smart P2PE™ Instruction Manual If you are using the Genius Smart P2PE solution, you must install and maintain your Genius devices according to the instructions in the P2PE Instruction Manual (PIM). If you have any questions about the Genius Smart P2PE solution, contact our Genius Support Team.… Read More “Genius Smart P2PE™ Instruction Manual”
How do I view transactions that I ran on my Genius device? To view transactions that you ran on your Genius device, visit the Payments Portal at https://tsys.accessaccountdetails.com/sign-in.
My Genius M400’s keypad isn’t working, what do I do? If any of the keys on your Genius M400 are not working, contact our Genius Support Team.
Can I stop my Genius device from asking my customers for a PIN? Yes. You can stop your Genius device from asking your customers for a PIN during credit card and debit card transactions. To turn off this feature, contact our Genius Support Team.
My Genius Countertop’s keypad isn’t working, what do I do? If any of the keys on your Genius Countertop are not working contact our Genius Support Team.
How do I clean my Verifone device? For information about how to clean your Verifone device, go to https://www.verifone.com/en/us/insight/how-clean-verifone-devices. Important: This applies to the following devices: Genius Countertop – Verifone MX 915 Genius Countertop – Verifone MX 925 Genius M400 Verifone VX 520 … Read More “How do I clean my Verifone device?”
What is the difference between a dynamic IP address and a static IP address? Dynamic IP addresses A Dynamic Host Configuration Protocol (DHCP) server assigns IP addresses automatically to devices on a network. These IP addresses are dynamic, which means that they can change if the DHCP server reassigns the address. We configure your Genius device to accept dynamic IP addresses by default.… Read More “What is the difference between a dynamic IP address and a static IP address?”