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Why is my POS prompting me to call the cardholder’s issuing bank?

If a cardholder receives a “soft decline” when paying for goods or services, your POS prompts you to call the cardholder’s issuing bank. The issuing bank will ask you for information about the transaction and then do one of the following:

  • Decline the transaction
  • Approve the transaction and give you an authorization code to run a force sale

How do I run a force sale?

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