Articles tagged: emv

Can my Genius V400m accept payment types other than credit and debit?

Yes. Your V400m can accept the following payment methods:

Credit
Debit
Mobile payments

Your V400m can also accept FSA cards if your POS supports them.

My Genius V400m isn’t accepting contactless payments, what do I do?

If the battery level is low on your device, you will not be able to run contactless transactions. To avoid this, charge your device when you’re not using it.

If your device still can’t accept contactless payments, contact our Genius Support Team.

My Genius V400m isn’t reading chip cards, what do I do?

Your V400m accepts chip cards. If your V400m is not reading a chip card, check that the card is fully inserted into the card slot.

If the card is fully inserted, but still is not being read, complete the following steps:

Remove the card from your V400m.

Who is liable for fraudulent EMV transactions?

Who is liable for fraudulent EMV transactions depends on the type of card the cardholder uses to pay and the type of terminal you use to accept payments. The following table describes who is liable for fraudulent transactions:

Type of card Type of terminal Party liable for fraudulent transactions

Magnetic stripe only

Magnetic stripe only Card issuer

Magnetic stripe only

EMV compliant Card issuer

EMV

Magnetic stripe only Your business

EMV

EMV compliant Card issuer

Important: If your terminal is EMV compliant and you swipe the magnetic stripe of a working EMV card or manually enter the details of a working EMV card, you are liable if the transaction is fraudulent.

How does EMV help to prevent fraud?

During an EMV transaction the chip on the card creates a unique code that the card issuer authenticates before they approve or decline the transaction. This makes it difficult for fraudsters to copy and use the card’s data because the unique code won’t work for another transaction.… Read More “How does EMV help to prevent fraud?”

What is EMV?

EMV is a type of technology for credit and debit cards that helps prevent fraudulent transactions. EMV terminals work by reading a chip on the credit or debit card, which is harder for fraudsters to copy compared to a credit or debit card’s magnetic stripe.… Read More “What is EMV?”

My Genius Handheld isn’t reading chip cards, what do I do?

Your Genius Handheld accepts EMV cards. If your Genius Handheld is not reading a chip card, check that the card is fully inserted into the card slot.

If the card is fully inserted, but still is not being read, contact your POS provider to confirm that the integration between your POS and your Genius Handheld is up to date.

My Genius e285 isn’t reading chip cards, what do I do?

Your Genius e285 accepts EMV cards. If your Genius e285 is not reading a chip card, check that the card is fully inserted into the card slot.

If the card is fully inserted, but still is not being read, complete the following steps:

Remove the card from your Genius e285.

Can my Genius e285 accept payment types other than credit and debit?

Yes, your Genius e285 can accept the following payment methods:

Credit
Debit
Mobile payments

Your Genius e285 can also accept FSA cards if your POS supports them.

My Genius e285 isn’t accepting contactless payments, what do I do?

If the battery level is low, your Genius e285 can’t accept contactless payments. To avoid this, charge your Genius e285 when you’re not using it.

If your Genius e285 still can’t accept contactless payments, contact our Genius Support Team.