How do I avoid downgrades? Avoiding downgrades ensures that you are paying the lowest possible transaction fees. A transaction can fall into one of three rate categories and processors charge a different fee depending on which category a transaction falls into. A transaction can fall into one of the following categories: Qualified – lowest risk and lowest cost per transaction Mid-qualified Non-qualified – highest risk and highest cost per transaction What is a downgrade?… Read More “How do I avoid downgrades?”
Why am I getting separate charges from Authorize.net? These are third-party services that charge their own fees. While we can help you to set up these third-party gateway services, you need to contact their Client Service department for any billing questions related to their service.
Why have I received two different monthly statements? If we migrated your merchant service account to TSYS after the 2nd day of the month, you may have received two separate statements and seen multiple new fees deducted from your bank account. This happens only if you processed transactions with First Data before we migrated your account to TSYS.… Read More “Why have I received two different monthly statements?”