Articles tagged: change password

How do I change the supervisor password on my P400?

Important: If you lose or forget your supervisor password, you can’t reset it using your Genius P400. You must contact our Genius Support Team to receive a replacement device.

To change the supervisor password on your Genius P400, complete the following steps:

1. From the home screen, use the keypad to press 1, 5, and 9 at the same time.

How do I change the supervisor password on my V400m?

Important: If you lose or forget your supervisor password, you can’t reset it using your Genius V400m. You must contact our Genius Support Team to receive a replacement device.

To change the supervisor password on your Genius V400m, complete the following steps:

From the home screen, use the keypad to press 1, 5, and 9 at the same time.

How do I change the Com Control password on my Genius V400m?

Important: If you lose or forget your Com Control password, you can’t reset it using your Genius V400m. You must contact our Genius Support Team to receive a replacement device.

Change the Com Control password

Use the keypad to press 1, 5, and 9 at the same time.

How do I change the Com Control password on my Genius P400?

Important: If you lose or forget your Com Control password, you can’t reset it using your Genius P400. You must contact our Genius Support Team to receive a replacement device.

Change the Com Control password

Use the keypad to press 1, 5, and 9 at the same time.

How do I change the Com Control password on my Genius M400?

Important: If you lose or forget your Com Control password, you can’t reset it using your Genius M400. You must contact our Genius Support Team to receive a replacement device.

Change the Com Control password

Use the keypad to press 1, 5, and 9 at the same time.

How do I change the supervisor password on my Genius e285?

Important: If you lose or forget your supervisor password, you can’t reset it using your Genius e285. You must contact our Genius Support Team to receive a replacement device.

To change the supervisor password on your Genius e285, complete the following steps:

1. From the home screen, use the keypad to press 1, 5, and 9 at the same time.

How do I change the supervisor password on my Genius M400?

Important: If you lose or forget your supervisor password, you can’t reset it using your Genius M400. You must contact our Genius Support Team to receive a replacement device.

To change the supervisor password on your Genius M400, complete the following steps:

From the home screen, use the keypad to press 1, 5, and 9 at the same time.

How do I change the supervisor password on my Genius Countertop?

Important: If you lose or forget your supervisor password, you can’t reset it using your Genius Countertop. You must contact our Support Team to receive a replacement device.

To change the supervisor password on your Genius Countertop, complete the following steps:

From the home screen, use the keypad to press 1, 5, and 9 at the same time.

How do I reset a user’s password?

If a user forgets their password, you can send them a password-reset email.

To reset a user’s password:

Option 1. Complete the steps in the following video:

Option 2. Complete the following steps:

On the toolbar, click Account.
From the drop-down menu, click User Management.

How do I unlock a user account?

The Payments Portal locks an account when a user does not enter their password correctly six times in a row.

Note: The Payments Portal resets the number of failed log on attempts to zero when the user successfully enters their password.